Telephone call recording laws
The federal Telecommunications (Interception and Access) Act 1979 and State and Territory listening devices laws may both apply to monitoring or recording of telephone conversations. The general rule is that the call may not be recorded. Section 7 of the Telecommunications (Interception and Access) Act 1979 prohibits intercepting a telephone call. "Interception" is defined in section 6, of which one element is that it is made "without the knowledge of the person making the communication". There are exceptions to these rules in very limited circumstances, including where a warrant applies.
If a call is to be recorded or monitored, an organization must tell the other party at the beginning of the conversation so that it has the chance either to end the call, or to ask to be transferred to another line where monitoring or recording does not take place.
Reasons organizations may monitor or record conversations may include:
- to protect a persons intent in dealings with the organization
- to provide a record in the event of a dispute about a transaction
- to improve customer service.
In the state of Queensland it is not illegal to record a telephone conversation by a party to the conversation.
In Canada, organizations subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) must comply with PIPEDA when recording calls.
In order to comply with the PIPEDA, organizations should take the following steps when recording conversations:
- The individual must be informed that the conversation is being recorded at the beginning of the call. This can be done by an automated recording or by the customer service representative.
- The individual must be advised of the purposes. The organization must be clear about the purposes; an organization should not state that it is recording the conversation for quality assurance purposes if, in fact, the recording will be used for other purposes. Informing the individual of the purposes can be done in a variety of ways—verbally, by pressing a number on the keypad (in the case of automated messages) or with clear messages on monthly statements. (For example: If you have any questions about your bill please call 1-800-XXX-XXXX. Please note your call will be recorded for...) If the individual proceeds knowing the conversation is being recorded and the purpose of the recording, consent is implied.
- If the caller objects to the recording, the organization should provide the caller with meaningful alternatives. The alternatives might involve not taping the call; visiting a retail outlet; writing a letter; or, conducting the transaction over the Internet.
However, it is illegal to record communications that the recording party is not participating in. An illegal recording can lead to a sentence of up to five years in prison. Section 183 (Part VI) of the Criminal Code also outlaws surreptitious recording of communications without consent of one of the intended recipients.
Calls and conversations may be recorded by any active participant, with no requirement to make other parties aware of the recording. But forwarding or playing calls considered private is illegal. The Denmark Data Protection Authority (DPA) ruled on April 11, 2019, that affirmative consent is required when companies record customer telephone calls.
In the case of private persons, calls and conversations may be recorded by any active participant. There is no requirement to make other parties aware of the recording, but the use of recordings, depending on their content, may be subject to various laws, such as data protection (privacy) legislation, libel laws, laws governing trade and national secrets, and any agreements, such as non-disclosure agreements.
Recording of calls by a company or an employer is subject to data protection legislation and, as a general rule, requires informing the participants prior to recording.
Germany is a two-party consent state—telephone recording without the consent of the two or, when applicable, more, parties is a criminal offence according to Sec. 201 of the German Criminal Code—violation of the confidentiality of the spoken word. Telephone tapping by authorities has to be approved by a judge. Telephone recording by a private citizen can be allowed in cases of self-defence, Sec. 32 of the German Criminal Code, or Necessity, Sec. 34 of the German Criminal Code. For discussion on lawful interception in Germany please see de:Telekommunikationsüberwachung (German language).
In India, telephone tapping has to be approved by a designated authority. It is illegal otherwise. The Central Government or State Government is empowered to order interception of messages per 12, section 5 of Indian Telegraph Act 1885. Rule 419 and 419A sets out the procedure of interception and monitoring of telephone messages. There is a provision for a review committee to supervise the order of interception.
Phone tapping is permitted based on Court order only and such permission is granted only if it is required to prevent a major offence involving national security or to gather intelligence on anti-national/terrorist activities.
Though economic offences/tax evasion were initially covered under the reasons for interception of phones, the same was withdrawn in 1999 by the Government based on a Supreme Court order citing protection to privacy of the individual.
As per Rule 428 of the India telegraphic rules, no person without the sanction of the telegraph authority, use any telephone or cause or suffer it to be used, purposes other than the establishment of local or trunk calls.
The Government of India instructions provide for approved attachments. There is no provision for attachment for recording conversation.
According to the Supreme Court of Cassation, recorded conversations are legal and can be used as evidence in court, even if the other party is unaware of being recorded, provided that the recording party takes part of the conversation.
Recording calls is legal and recordings can be used as evidence in court, providing the person recording is a participant to the conversation, or has consent from at least one participant from the conversation.
Calls and conversations by private persons may be recorded by any active participant. There is no requirement in laws to make other parties aware of the recording, but the use of recordings, depending on their content, may be subject to various laws.
Recording of phone calls by private persons falls under interception-related provisions of the Crimes Act 1961, which has a general prohibition on the use of interception devices. An exception is made for when the person intercepting the call is a party to the conversation. There is no requirement that both parties be aware of the interception.
According to Polish Penal Code (art. 267) call recording is legal for private person only when recording person is one of the participant. No consent from the other side is needed then. Similar to Latvia the use of recordings, depending on their content, may be subject to various laws.
Intercepting communications falls under the provisions of the Penal Code and, in the case of electronic communications, under the Telecommunications Act (506/2004). The recording of a conversation by a private member to that conversation is specifically permitted. Nevertheless, while such recordings are legal, making use of them may fall subject to further civil or criminal law. Their admissibility as evidence also depends on the circumstances.
According to the Swedish Penal Code (Brottsbalken) Chapter 4, 8–9 §§, it is illegal to make unauthorized recordings of telephone conversations. A court can grant permission for law enforcement agencies to tap telephone lines. Also, anyone participating in the telephone call may record the conversation — at least one party in the call must be aware of the recording being made. A recording is always admissible as evidence in a court, even if obtained in illegal matters.
There are strict conditions for both the act of surveillance as well as the storage of that data, but as long as it is clear enough of what exactly is being used for as well as implementation procedures were legal by authorities, it is deemed as alright. The subject at hand was suspected for not related criminal investigation therefore the telephone tapping was justified.
England and Wales
The Regulation of Investigatory Powers Act 2000 in general prohibits interception of communications by a third party, with exceptions related to government agencies. A recording made by one party to a phone call or e-mail without notifying the other is not prohibited provided that the recording is for their own use; recording without notification is prohibited where some of the contents of the communication—a phone conversation or an e-mail—are made available to a third party. Businesses may record with the knowledge of their employees, but without notifying the other party, to:
- provide evidence of a business transaction
- ensure that a business complies with regulatory procedures
- see that quality standards or targets are being met
- protect national security
- prevent or detect crime
- investigate the unauthorised use of a telecommunications system
- secure the effective operation of the telecommunications system
They may monitor without recording phone calls or e-mails that have been received to see whether they are relevant to the business (e.g., to check for business communications addressed to an employee who is away); but such monitoring must be proportional and in accordance with data protection laws and codes of practice.
This summary does not necessarily cover all possible cases. The main legislation which must be complied with is:
- Regulation of Investigatory Powers Act 2000 ("RIPA")
- Telecommunications (Lawful Business Practice)(Interception of Communications) Regulations 2000 ("LBP Regulations")
- General Data Protection Regulation
- Telecommunications (Data Protection and Privacy) Regulations 1999
- Human Rights Act 1998
Recording is sometimes advised, as in recording business transactions carried out by telephone to provide a record. It is sometimes mandatory; from March 2009 Financial Services Authority rules required firms to record all telephone conversations and electronic communications relating to client orders and the conclusion of transactions in the equity, bond, and derivatives markets. In November 2011 this was extended to cover the recording of mobile phone conversations that related to client orders and transactions by regulated firms.
The situation in Scotland is similar to that in England and Wales, cover by the Regulation of Investigatory Powers (Scotland) Act 2000.
In Rathbun v United States, the U.S. Supreme Court ruled in regard to interstate or foreign communication that "the clear inference is that one entitled to receive the communication may use it for his own benefit or have another use it for him. The communication itself is not privileged, and one party may not force the other to secrecy merely by using a telephone. It has been conceded by those who believe the conduct here violates Section 605 [of the Federal Communication Act] that either party may record the conversation and publish it." See United States v. Polakoff, 113 F. 2d 888, 889.
Federal law requires that at least one party taking part in the call must be notified of the recording (18 U.S.C. §2511(2)(d)).
Call recording laws in some U.S. states require only one party to be aware of the recording, while other states generally require both parties to be aware. Several states require that all parties consent when one party wants to record a telephone conversation.
Telephone recordings are governed by federal law and by mainly two types of state laws:
Two-party consent states
States that generally require that all parties consent to the recording include:
- Connecticut (For electronic recordings only, all parties must be made aware of recordings, with few exceptions. For in-person recordings, the rule is always one party consent.)
- Hawaii* (in general a one-party state, but requires two-party consent if the recording device is installed in a private place)
- Illinois (except for electronic communications, see next section)
- Massachusetts (only "secret" recordings are banned, but is the only state without a "public location" exception)
- Montana (requires notification only)
- New Hampshire
- Oregon* (One party for electronic communications, two party for in-person conversations)
- Washington (however, section 3 of the Washington law states that permission is given if any of the parties announces that they will be recording the call in a reasonable manner if the recording contains that announcement).
One-party consent states
One-party consent states are:
- Connecticut (For in-person conversations or phone calls recorded by a participant of the conversation)
- District of Columbia
- Illinois* (One party for private electronic communications only)
- Michigan* (One party only if the recording party is a participant in the conversation)
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Oregon* (One party for electronic communications, two party for in-person conversations)
- Rhode Island (Although consent is not required when the recorded party does not have a reason to expect privacy)
- South Carolina
- West Virginia
- Wisconsin (Two party consent required to be used in court)
Some states distinguish between electronic and in-person communication. For example, Oregon is a one-party consent state for electronic communication, but requires all-party consent for live in-person communication, with a few exceptions.
The California Supreme Court ruled in 2006 that if a caller in a one-party state records a conversation with someone in California, that one-party state caller is subject to the stricter of the laws and must have consent from all callers (cf. Kearney v. Salomon Smith Barney Inc., 39 Cal. 4th 95). However, non-disclosure recordings by one of the parties can legally be made if the other party is threatening kidnapping, extortion, bribery, human trafficking, or other felony violence. Also included in the exception is misdemeanor obscenity and threats of injury to persons or property via an electronic communication device (usually a telephone) if directed in whole or in part towards a conversation participant or family members.
Following the Illinois Supreme Court's decision in People v. Clark/Melongo on March 20, 2014, which struck down Illinois' two-party consent law, Illinois was a one-party consent state. However, the state legislature amended the statute and, as of December 30, 2014, Illinois is once again a two-party consent state, although the revised law establishes a one-party consent rule for private electronic communications.
The Michigan Court of Appeals ruled in 1982 that participants in a conversation may record a discussion without getting the permission of other participants. The ruling stated that eavesdropping only applies to: "a third party not otherwise involved in the conversation being eavesdropped on". This is because the law uses the wording, "the private discourse of others", rather than the wording, "the private discourse of others or with others". Michigan law is often misinterpreted as requiring the consent of all parties to a conversation.
Accepted forms of notification recording by a telephone company
- Prior verbal (oral) or written notification of all parties to the telephone conversation.
- Verbal (oral) notification before the recording is made. This is the most commonly used type.
- An audible beep tone repeated at regular intervals during the call.
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