Telephone recording laws
Telephone recording laws are laws that govern the civilian recording of telephone conversations by the participants. Recording of private conversations by government or law enforcement (wiretapping) are usually covered by distinct laws.
Telephone tapping is strictly regulated in many countries, especially in all developed democracies, to safeguard the privacy of telephone users. Telephone tapping often must be authorized by a court, and is normally only approved when evidence shows it is not possible to detect criminal or subversive activity in less intrusive ways; often the law and regulations require that the crime investigated must be at least of a certain severity. In many jurisdictions, however, permission for telephone tapping is easily obtained on a routine basis without further investigation by the court or other entity granting such permission. Illegal or unauthorized telephone tapping is often a criminal offense. However, in certain jurisdictions such as Germany, criminal courts may accept illegally recorded phone calls without the other party's consent as evidence.
- 1 Australia
- 2 Canada
- 3 Denmark
- 4 Finland
- 5 Germany
- 6 India
- 7 Italy
- 8 Ireland
- 9 Latvia
- 10 New Zealand
- 11 Romania
- 12 Turkey
- 13 Sweden
- 14 United Kingdom
- 15 United States
- 16 See also
- 17 References
- 18 External links
The federal Telecommunications (Interception and Access) Act 1979 and State and Territory listening devices laws may both apply to monitoring or recording of telephone conversations. The general rule is that the call may not be recorded. Section 7 of the Telecommunications (Interception and Access) Act 1979 prohibits intercepting a telephone call. "Interception" is defined in section 6, of which one element is that it is made "without the knowledge of the person making the communication". There are exceptions to these rules in very limited circumstances, including where a warrant applies.
If a call is to be recorded or monitored, an organization must tell you at the beginning of the conversation so that you have the chance either to end the call, or to ask to be transferred to another line where monitoring or recording does not take place (if this is available).
Reasons organizations may monitor or record conversations could include:
- to protect you in your dealings with the organization
- to provide a record in the event of a dispute about the transaction
- to improve customer service.
In the state of Queensland it is not illegal to simply record a telephone conversation if you are a party to the conversation.
In Canada, organizations subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) must comply with PIPEDA when recording calls.
In order to comply with the PIPEDA, organizations should take the following steps when recording conversations:
- The individual must be informed that the conversation is being recorded at the beginning of the call. This can be done by an automated recording or by the customer service representative.
- The individual must be advised of the purposes. The organization must be clear about the purposes; an organization should not state that it is recording the conversation for quality assurance purposes if, in fact, the recording will be used for other purposes. Informing the individual of the purposes can be done in a variety of ways—verbally, by pressing a number on the keypad (in the case of automated messages) or with clear messages on monthly statements. (For example: If you have any questions about your bill please call 1-800-XXX-XXXX. Please note your call will be recorded for...) If the individual proceeds knowing the conversation is being recorded and the purpose of the recording, consent is implied.
- If the caller objects to the recording, the organization should provide the caller with meaningful alternatives. The alternatives might involve not taping the call; visiting a retail outlet; writing a letter; or, conducting the transaction over the Internet.
However, it is illegal to record communications that the recording party is not participating in. An illegal recording can lead to a sentence of up to five years in prison. Section 183 (Part VI) of the Criminal Code also outlaws surreptitious recording of communications without consent of one of the intended recipients.
Calls and conversations may be recorded by any active participant, with no requirement to make other parties aware of the recording. But forwarding or playing calls considered private is illegal.
In the case of private persons, calls and conversations may be recorded by any active participant. There is no requirement to make other parties aware of the recording, but the use of recordings, depending on their content, may be subject to various laws, such as data protection (privacy) legislation, libel laws, laws governing trade and national secrets, and any agreements, such as non-disclosure agreements.
Recording of calls by a company or an employer is subject to data protection legislation and, as a general rule, requires informing the participants prior to recording.
Germany is a two-party consent state—telephone recording without the consent of the two or, when applicable, more, parties is a criminal offence according to Sec. 201 of the German Criminal Code—violation of the confidentiality of the spoken word. Telephone tapping by authorities has to be approved by a judge. Telephone recording by a private citizen can be allowed in cases of self-defence, Sec. 32 of the German Criminal Code, or Necessity, Sec. 34 of the German Criminal Code.
For discussion on lawful interception in Germany please see de:Telekommunikationsüberwachung (German language).
In India, telephone tapping has to be approved by a designated authority. It is illegal otherwise. The Central Government or State Government is empowered to order interception of messages per 12section 5 of Indian Telegraph Act 1885. Rule 419 and 419A sets out the procedure of interception and monitoring of telephone messages. There is a provision for a review committee to supervise the order of interception.
Phone tapping is permitted based on Court order only and such permission is granted only if it is required to prevent a major offence involving national security or to gather intelligence on anti-national/terrorist activities.
Though economic offences/tax evasion were initially covered under the reasons for interception of phones, the same was withdrawn in 1999 by the Government based on a Supreme Court order citing protection to privacy of the individual.
As per Rule 428 of the India telegraphic rules, no person without the sanction of the telegraph authority, use any telephone or cause or suffer it to be used, purposes other than the establishment of local or trunk calls.
The Government of India instructions provide for approved attachments. There is no provision for attachment for recording conversation.
According to the Supreme Court of Cassation, recorded conversations are legal and can be used as evidence in court, even if the other party is unaware of being recorded, provided that the recording party takes part of the conversation.
Recorded calls are legal and can be used as evidence in court, providing the person recording is a participant to the conversation, or has consent from at least one participant from the conversation. 
Calls and conversations by private persons may be recorded by any active participant. There is no requirement in laws to make other parties aware of the recording, but the use of recordings, depending on their content, may be subject to various laws.
Recording of phone calls by private persons falls under interception-related provisions of the Crimes Act 1961, which has a general prohibition on the use of interception devices. An exception is made for when the person intercepting the call is a party to the conversation. There is no requirement that both parties be aware of the interception.
Intercepting communications falls under the provisions of the Penal Code and, in the case of electronic communications, under the Telecommunications Act (506/2004). The recording of a conversation by a private member to that conversation is specifically permitted. Nevertheless, while such recordings are legal, making use of them may fall subject to further civil or criminal law. Their admissibility as evidence also depends on the circumstances.
There are strict conditions for both the act of surveillance as well as the storage of that data, but as long as it is clear enough of what exactly is being used for as well as implementation procedures were legal by authorities, it is deemed as alright.  The subject at hand was suspected for not related criminal investigation therefore the telephone tapping was justified.
According to the Swedish Penal Code (Brottsbalken) (SFS1962/700) Chapter 4, 8–9 §§, it is illegal to make unauthorized recordings of telephone conversatios. A court can grant permission for law enforcement agencies to tap telephone lines. Also, anyone participating in the telephone call may record the conversation — at least one party in the call must be aware of the recording being made. A recording is always admissible as evidence in a court, even if obtained in illegal matters.
England and Wales
The Regulation of Investigatory Powers Act 2000 in general prohibits interception of communications by a third party, with exceptions related to government agencies. A recording made by one party to a phone call or e-mail without notifying the other is not prohibited provided that the recording is for their own use; recording without notification is prohibited where some of the contents of the communication—a phone conversation or an e-mail—are made available to a third party. Businesses may record with the knowledge of their employees, but without notifying the other party, to
- provide evidence of a business transaction,
- ensure that a business complies with regulatory procedures,
- see that quality standards or targets are being met,
- protect national security,
- prevent or detect crime,
- investigate the unauthorised use of a telecommunications system, or
- secure the effective operation of the telecommunications system.
They may monitor without recording phone calls or e-mails that have been received to see whether they are relevant to the business (e.g., to check for business communications addressed to an employee who is away); but such monitoring must be proportional and in accordance with data protection laws and codes of practice.
This summary does not necessarily cover all possible cases. The main legislation which must be complied with is:
- Regulation of Investigatory Powers Act 2000 ("RIPA")
- Telecommunications (Lawful Business Practice)(Interception of Communications) Regulations 2000 ("LBP Regulations")
- Data Protection Act 1998
- Telecommunications (Data Protection and Privacy) Regulations 1999
- Human Rights Act 1998
Recording is sometimes advised, as in recording business transactions carried out by telephone to provide a record. It is sometimes mandatory; from March 2009 Financial Services Authority rules required firms to record all telephone conversations and electronic communications relating to client orders and the conclusion of transactions in the equity, bond, and derivatives markets. In November 2011 this was extended to cover the recording of mobile phone conversations that related to client orders and transactions by regulated firms.
In Rathbun v United States, the U.S. Supreme Court ruled in regard to interstate or foreign communication that "the clear inference is that one entitled to receive the communication may use it for his own benefit or have another use it for him. The communication itself is not privileged, and one party may not force the other to secrecy merely by using a telephone. It has been conceded by those who believe the conduct here violates Section 605 [of the Federal Communication Act] that either party may record the conversation and publish it." See United States v. Polakoff, 113 F. 2d 888, 889. (Therefore, every communications including interstate phone calls, to and from any States in the USA and every foreign phone call to and from the USA, are under the control and the jurisdiction of the Federal government of the USA pursuant to the Federal communication Act of June 19, 1934, 48 Stat. 1064, 1104, 47 U.S.C. Section 605. That any party to the phone conversation can him/herself record the phone conversation or have another person record the phone conversation for him/her and publish it, including posting it on social media.)
Federal law requires that at least one party taking part in the call must be notified of the recording (18 U.S.C. §2511(2)(d)). For example, it would be illegal to record, without notification, the phone calls of people who come into a place of business and ask to use the telephone.
Telephone recording laws in some U.S. states require only one party to be aware of the recording, while other states require both parties to be aware. Several states require that all parties consent when one party wants to record a telephone conversation. Telephone scammers and others intentionally violating the federal Do Not Call list may try to locate in those states, or use their area codes. Many businesses and other organizations record their telephone calls so that they can prove what was said, train their staff, or monitor performance. This activity may not be considered telephone tapping in some, but not all, jurisdictions because it is done with the knowledge of at least one of the parties to the telephone conversation.
Telephone recordings are governed by federal law and by mainly two types of state laws:
Two-party consent states
States that currently require that all parties consent to the recording include:
- Connecticut (However this doesn't apply if the recording party takes part in the conversation.) 
- Hawaii (in general a one-party state, but requires two-party consent if the recording device is installed in a private place)
- Illinois (except for electronic communications, see next section)
- Massachusetts (only "secret" recordings are banned, but is the only state without a "public location" exception)
- Montana (requires notification only)
- New Hampshire
- Washington (however, section 3 of the Washington law states that permission is given if any of the parties announces that they will be recording the call in a reasonable manner if the recording contains that announcement).
One-party consent states
Other states (and the District of Columbia) not listed above require only that one party consent to the recording.
One Party Consent States
- Connecticut (One Party Only if the Recording Party is a Participant in the Conversation)
- District Of Columbia
- Illinois (One Party for Private Electronic Communications Only)
- Michigan (One Party Only if the Recording Party is a Participant in the Conversation)
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Oregon (One Party for Electronic Communications, 2 Party for in-person conversations)
- Rhode Island (Although consent is not required when the recorded party does not have a reason to expect privacy)
- South Carolina
- West Virginia
- Wisconsin (2 Consent Required to be Used In Court)
Following the Illinois Supreme Court's decision in People v. Clark on March 20, 2014, which struck down Illinois' two-party consent law, Illinois was a one-party consent state. However, the state legislature amended the statute and, as of December 30, 2014, Illinois is once again a two-party consent state, although the revised law establishes a one-party consent rule for private electronic communications.
The Michigan Court of Appeals ruled in 1982 that participants in a conversation may record a discussion without getting the permission of other participants. The ruling stated that eavesdropping only applies to: "a third party not otherwise involved in the conversation being eavesdropped on". This is because the law uses the wording, "the private discourse of others", rather than the wording, "the private discourse of others or with others". Michigan law is often misinterpreted as requiring the consent of all parties to a conversation.
The California Supreme Court ruled in 2006 that if a caller in a one-party state records a conversation with someone in California, that one-party state caller is subject to the stricter of the laws and must have consent from all callers (cf. Kearney v. Salomon Smith Barney Inc., 39 Cal. 4th 95). However, non-disclosure recordings by one of the parties can legally be made if the other party is threatening kidnapping, extortion, bribery, human trafficking, or other felony violence. Also included in the exception is misdemeanor obscenity and threats of injury to persons or property via an electronic communication device (usually a telephone) if directed in whole or in part towards a conversation participant or family members.
Some states distinguish between electronic and in-person communication. For example, Oregon is a one-party consent state for electronic communication, but requires all-party consent for live in-person communication, with a few exceptions.
Accepted forms of notification recording by a telephone company
- Prior verbal (oral) or written notification of all parties to the telephone conversation.
- Verbal (oral) notification before the recording is made. This is the most commonly used type.
- An audible beep tone repeated at regular intervals during the call.
- Office of the Australian Information Commissioner, Advisory privacy guidelines, https://www.oaic.gov.au/agencies-and-organisations/app-guidelines/
- http://www.legalaid.qld.gov.au/legalinformation/livinginthecommunity/Yourrights/Pages/Privacy.aspx#When can I record a telephone conversation?
- Personal Information Protection and Electronic Documents Act, SC 2000, c 5.
- Office of the Privacy Commissioner of Canada. "Guidelines for Recording of Customer Telephone Calls". June 2008. Retrieved September 28, 2017.
- Lublin, Daniel (December 2, 2014). "Am I allowed to record conversations at work?". Globe and Mail. Retrieved September 28, 2017.
- "Is it legal to record a private conversation? Wiretapping and the one party consent exception to the rule against interception". May 6, 2008. Retrieved September 28, 2017.
- Straffeloven § 264 d
- "Omien keskustelujen ja puheluiden nauhoittaminen työpaikalla (Data Protection Ombudsman)". 2006. Retrieved 28 September 2017.
- Sec. 201 of the German Criminal Code
- Sec. 32 of the German Criminal Code
- Sec. 34 of the German Criminal Code
- "Phone Nice What 1997 Supreme Court verdict says". Rediff. Retrieved 25 March 2016.
- Indian Telegraph Act, 1885
- Francesco Polimeni (5 May 2014). "Registrare di nascosto: per la Cassazione è legale" (in Italian). Tiscali News. Archived from the original on 11 October 2016.
- "Fizisko personu datu aizsardzības likums (Personal Data Protection Law)". 2010. Retrieved 28 September 2017.
- "Crimes Act 1961, Section 216B". Retrieved 28 September 2017.
- "UNLAWFUL USE OF INFORMATION OBTAINED BY MEANS OF TELEPHONE TAPPING IN DISCIPLINARY PROCEEDINGS AGAINST A PUBLIC PROSECUTOR". Juridical Current. 19: 169–171. 2016.
- "23". UK Regulation of Investigatory Powers Act 2000. 2000.
- Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000. 2000.
- Telecommunications (Data Protection and Privacy) Regulations 1999. 1999.
- "Oftel (UK) FAQ: Recording and monitoring telephone calls or e-mails". June 24, 2010. Retrieved September 28, 2017.
- "FSA Web site: FSA publishes new rules on telephone recording". FSA. March 3, 2008. Retrieved September 28, 2017.
- "Tape-recording laws at a glance". Reporters Committee. August 1, 2012. Retrieved September 28, 2017.
- California Penal Code Section 632(a) Retrieved September 28, 2017.
- "Recording Phone Calls and Conversations". Digital Media Law Project. May 14, 2014. Retrieved September 28, 2017.
- Florida Statutes s. 934.03
- "Illinois' Newly Amended Eavesdropping Statute Poses Challenges for Employers". Littler Mendelson P.C. 2015-01-27. Retrieved 2018-06-20.
- Maryland Code Section 10-402, Courts and Judicial Proceedings Article
- "Massachusetts Recording Law". Digital Media Law Project. May 8, 2013. Retrieved September 28, 2017.
- Montana Legislative Services. "45-8-213. Privacy in communications".
- RSA 570-A:2 - NH General Court Archived September 23, 2013, at the Wayback Machine.
- "Can we tape?"
- Washington State Legislature 9.73.030
- "NRS: CHAPTER 200 - CRIMES AGAINST THE PERSON". www.leg.state.nv.us. Retrieved 2018-10-26.
- "People v. Clark". Justia Law. Retrieved 2018-06-20.
- "Illinois General Assembly - Illinois Compiled Statutes". www.ilga.gov. Retrieved 2018-06-20.
- "Michigan pol reportedly tried to fake male prostitute scandal to hide relationship". Fox News. August 7, 2015. Retrieved September 28, 2017.
- "State of Michigan Court of Appeals" (PDF). publicdocs.courts.mi.gov:81. August 21, 2003. Retrieved September 28, 2017.
- "Michigan Recording Law | Digital Media Law Project". dmlp.org. Retrieved September 28, 2017.
- California courts document on Kearney v. Salomon Smith Barney, Inc. Archived 2006-08-23 at the Wayback Machine.
- California Penal Code § 633.5
- "New York Recording Law". Digital Media Law Project. April 26, 2016. Retrieved September 28, 2017.
- N.Y. Penal Law sections 250.00 (1), found at New York Laws. Retrieved April 26, 2016.
- "Oregon". August 1, 2012. Retrieved September 28, 2017.
- "Subpart E--Use of Recording Devices by Telephone Companies" (PDF). United States Government Publishing Office. Retrieved September 28, 2017.
- FCC Consumer facts on recording calls
- Privacy Rights Clearinghouse / UCAN
- The Reporters Committee for Freedom of the Press article on telephone recording laws by state
- Federal law 18 U.S.C. 119, Sec. 2511(2)(d)
- Comprehensive Telephone Law Recording Reference
- Guidelines for Recording of Customtomer Telephone Calls