Telephonetics

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Telephonetics VIP was a software company that develops speech recognition and voice automation solutions. Telephonetics VIP is a subsidiary of Telephonetics plc which listed on the AIM Market (TPH) on 07 Jul 2005. Founded in 1993 by Anthony McKay and Bill Burgar (who developed the original software) Telephonetics VIP software is used by multiplex cinema including Odeon and Cineworld as well as NHS Acute Health Trusts including Luton and Dunstable Hospital NHS Trust and Gloucestershire Royal Hospital. In 2010 Telephonetics was purchased by Netcall.

History[edit]

Telephonetics Interactive Voice Systems, established in 1990 by Anthony McKay, Bill Burgar and Andy Cunningham. Incorporated as Telephonetics Interactive Voice Systems Ltd in 1993. Originally specialising in cinema niche IVR products and high end bespoke digital telephony developments and later specialising in speech recognition creating the first large open user group (open for anyone to call) speech recognition system in the UK.

2000 Telephonetics launches high end voice dialling and contacting system "ContactPortal"(R).

2005 Telephonetics listed on AIM and becomes Telephonetics plc

In 2006 the company acquired VIP, and branded to Telephonetics VIP to ensure brand recognition of the two strong brands continued to be strong in their key markets.

2008 Telephonetics VIP launch suite of automation agents.

2008 Telephonetics VIP reach 100 employees.

In February 2009, Telephonetics plc acquired a small middleware and Service Oriented Architecture firm called Datadialogs. Datadialogs continues to operate as a standalone company within the Telephonetics plc group.

Summer 2009 Telephonetics VIP launch ContactCentre 59R which integrates with their platform, ContactPortal, Mobility and automation agents to make a comprehensive call routing and call automation package for their customers.

June 2010 Telephonetics VIP is purchased by Netcall.

References[edit]

1. Butler Group conducted a Technology Audit on Datadialogs (Eden) [1] in April 2008.

2. Netcall agrees to acquire Telephonetics (Business Weekly) [2] in June 2010.

External links[edit]