TELUS International is a subsidiary of TELUS, a national telecommunications company in Canada. TELUS International provides global contact center outsourcing, business process outsourcing (BPO), and IT outsourcing (ITO) services. Clients include corporations in travel and hospitality, financial services and fintech, consumer electronics and gaming, telecommunications, energy and utilities industries. TELUS International has over 25,000 employees worldwide.
TELUS International’s contact center outsourcing and business process outsourcing (BPO) services include: customer care, technical support, sales support, credit and collections, and premium customer support solutions. Its IT outsourcing (ITO) solutions include: service desk, infrastructure management, and cloud contact center technology.
TELUS International has been involved in contributing to industry knowledge, mostly through white paper development on topics that include reducing attrition, serving generation Y, outsourcing best practices, and implementing emerging customer service models like chat and social media in an omni channel care environment.
TELUS International maintains contact centers in the Philippines, the United Kingdom, the United States (Nevada, Texas), Central America (Guatemala and El Salvador), where it used to be known as Transactel powered by TELUS, until the second semester of 2014 when it fully transitioned to TELUS International Central America, and in Eastern Europe (Bulgaria and Romania), where it is known as TELUS International Europe.
The majority of the TELUS International workforce is used for North American and European customer service calls and business process outsourcing services.