Tesco Mobile

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Tesco Mobile Ltd.
Private
IndustryTelecommunications
FoundedCheshunt, Hertfordshire,
United Kingdom (29 May 2003)
HeadquartersWelwyn Garden City, Hertfordshire,
United Kingdom
Area served
United Kingdom , Republic of Ireland, Slovakia, Hungary, Czech Republic
Key people
Claire Lorains (CEO)[1]
Mark Bowden (CFO)
ProductsMobile telecommunications
OwnerTesco Mobile Services (45%)
Tesco Mobile Communications (5%)
O2 (50%)[2]
ParentTesco
O2
Websitewww.tescomobile.com

Tesco Mobile Limited (trading as Tesco Mobile) is a mobile virtual network operator (MVNO) in the United Kingdom, Ireland, Slovakia, Hungary, and the Czech Republic. It is operated by retailer Tesco, using the O2 network as its carrier except in Hungary where the network operator is Vodafone, and Ireland where the network operator is Three Ireland.

Network services supported in the United Kingdom are: Voicemail and Call Waiting. Network services not supported in the United Kingdom are: Visual voicemail, Conference Calling and Call Forwarding (also diverting).

On 30 January 2014, Tesco Mobile started offering 4G service for its pay-monthly and SIM-only customers at no extra cost, extending the service to pay-as-you-go customers on 24 July 2014.[3][4]

Customer care services in the UK are contracted out to O2 Communications Ltd in Bury, Greater Manchester.[5] Device technical support services are contracted out to LucidCX, based in Bristol. Device repair services are contracted to A Novo UK Ltd.[citation needed]

History[edit]

Tesco Mobile was established in May 2003.[6]

As of 2017, the company was a 50:50 joint venture between Tesco (through its subsidiaries Tesco Mobile Communications Limited and Tesco Mobile Services Limited) and Telefónica (though its subsidiary O2 Communications Limited).[7]

Outside the United Kingdom[edit]

Ireland[edit]

On 19 December 2006, Tesco Ireland announced that it would enter into a joint venture with O2 Ireland to offer mobile telecommunications services.[8] The service, which is Ireland's second MVNO (the defunct Cellular 3 having been the first), used the O2 network but operates separately. It has been allocated the area code 089. As with Tesco's mobile service of the United Kingdom, it has been branded Tesco Mobile.[8] The network commenced operation in 2007. Tesco Mobile has 375,000 customers in Ireland (as of 8 August 2017).

In March 2015, after it was announced that Three had purchased O2's Irish operations, it was announced that the O2 Ireland network would close and that the O2 website, shops and network would merge into Three Ireland. As a result, Tesco Mobile Ireland moved from the O2 network to the Three network. Since August 2018, Tesco Mobile customers can access Three masts, which means that they can now avail of 4G as well as increased 3G coverage.

Hungary[edit]

Tesco Mobile Hungary will be a 50:50 joint venture, providing Tesco Mobile branded services in Hungary through Tesco stores and online, using Vodafone's technology and network. Services was ended in April 2016, and the service was taken over by Vodafone.[9]

Slovakia[edit]

On O2 December 2009, Tesco Stores SR announced that it would enter into a joint venture with Telefónica Slovakia to offer mobile telecommunications services. The service, which is Slovakia's second MVNO (the naymobile having been the first), uses the O2 network but operates separately.

Czech Republic[edit]

In May 2013, Tesco Stores ČR a.s. announced that it would enter into a joint venture with Telefónica Czech Republic to offer mobile telecommunications services. The service, uses the network O2, but operates separately.

References[edit]

  1. ^ https://www.linkedin.com/in/claire-lorains-4b65132/
  2. ^ "DueDil". www.duedil.com.
  3. ^ Collins, Katie (30 January 2014). "Tesco Mobile introduces free 4G for new and existing customers (Wired UK)". Wired.co.uk. Retrieved 27 August 2014.
  4. ^ "4G - Tesco Mobile". Shop.tescomobile.com. 1 July 2013. Retrieved 27 August 2014.
  5. ^ "cellfilab". Retrieved 7 July 2019.
  6. ^ "Tesco Mobile Limited". Duedil.com. Retrieved 27 August 2014.
  7. ^ "Tesco Mobile Limited - Annual Report and Financial Statements". Companies House. 31 December 2017. p. 26. Retrieved 28 June 2019.
  8. ^ a b "O2 signs 136,000 contract customers". Mobile Today. Noble House. Archived from the original on 17 July 2007. Retrieved 18 March 2006.
  9. ^ http://bbj.hu/business/vodafone-hungary-to-take-over-tesco-mobile_113846

External links[edit]