United Kingdom (29 May 2003)
|Headquarters||Welwyn Garden City, Hertfordshire,|
|United Kingdom , Republic of Ireland, Slovakia, Hungary, Czech Republic|
|Claire Lorains (CEO)|
Ronan Dunne (Chairman)
|Owner||Tesco Mobile Services (45%)|
Tesco Mobile Communications (5%)
Tesco Mobile Limited (trading as Tesco Mobile) is a mobile virtual network operator (MVNO) in the United Kingdom, Ireland, Slovakia, Hungary, and the Czech Republic. It is operated by Tesco, using the O2 Network as its carrier except in Hungary, where the network operator is Vodafone and Ireland, where the network operator is Three Ireland.
Network services supported in the United Kingdom: Voicemail, Call Waiting. Network services not supported in the United Kingdom: Visual voicemail, Conference calling and Call Forwarding (also diverting).
On 30 January 2014, Tesco Mobile started offering 4G service for its Pay Monthly and Sim Only customers at no extra cost, extending the service to Pay As You Go customers on 24 July 2014. Tesco Mobile UK Customer Care services are contracted out to O2 Communications Ltd in Bury, Greater Manchester.
Device Technical support services are contracted out to LucidCX based in Bristol. Device repair services are contracted to A Novo UK Ltd.
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On 19 December 2006, Tesco Ireland announced that it would enter into a joint venture with O2 Ireland to offer mobile telecommunications services. The service, which is Ireland's second MVNO (the defunct Cellular 3 having been the first), used the O2 network but operates separately. It has been allocated the area code 089. As with Tesco's mobile service of the United Kingdom, it has been branded Tesco Mobile. The network commenced operation in 2007. Tesco Mobile has 375,000 customers in Ireland (as of 8 August 2017).
In March 2015, after it was announced that Three had successfully purchased O2, it was announced that the O2 Ireland network would go defunct and that the O2 Website / Shops and Network would merge into Three Ireland. As a result, Tesco Mobile Ireland were moved from being a MVNO on the O2 Network to being a MVNO on the Three Network. Since August 2018, Tesco Mobile customers can access Three Masts, which means that they can now avail of 4G as well as the increased 3G coverage that Three customers can.
Tesco Mobile Hungary will be a 50:50 joint venture, providing Tesco Mobile branded services in Hungary through Tesco stores and online, using Vodafone's technology and network. Services was ended in April 2016, and the service was taken over by Vodafone.
On O2 December 2009, Tesco Stores SR announced that it would enter into a joint venture with Telefónica Slovakia to offer mobile telecommunications services. The service, which is Slovakia's second MVNO (the naymobile having been the first), uses the O2 network but operates separately.
In May 2013, Tesco Stores ČR a.s. announced that it would enter into a joint venture with Telefónica Czech Republic to offer mobile telecommunications services. The service, uses the network O2, but operates separately.
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