The Five Dysfunctions of a Team

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The Five Dysfunctions of a Team
Author Patrick Lencioni
Country United States
Language English
Genre Business, marketing, management, teamwork
Published 2002 (Jossey-Bass)
Media type Print (hardcover)
Pages 229
ISBN 978-0-7879-6075-9

The Five Dysfunctions of a Team is a business book by consultant and speaker Patrick Lencioni first published in 2002. It describes the many pitfalls that teams face as they seek to "row together".[1] This book explores the fundamental causes of organizational politics and team failure. Like most of Lencioni's books, the bulk of it is written as a business fable. This book has appeared on American best-seller lists including: New York Times, Business Week, Wall Street Journal and USA Today.[2]

The issues it describes were considered especially important to team sports. The book's lessons were applied by several coaches to their teams in the National Football League in the United States.[3]


According to the book, the five dysfunctions are:[4]

  • Absence of trust—unwilling to be vulnerable within the group
  • Fear of conflict—seeking artificial harmony over constructive passionate debate
  • Lack of commitment—feigning buy-in for group decisions creates ambiguity throughout the organization
  • Avoidance of accountability—ducking the responsibility to call peers on counterproductive behavior which sets low standards
  • Inattention to results—focusing on personal success, status and ego before team success


  • Kathryn Petersen, newly appointed Chief Executive Officer of fictional company DecisionTech, Inc.
  • Jeff Shanley, Former CEO, Cofounder, Head of Business Development.
  • Michele (Mikey) Bebe, Head of Marketing.
  • Martin Gilmore, Chief Technologist.
  • Jeff (JR) Rawlins, Head of Sales.
  • Carlos Amador, Head of Customer Support.
  • Jan Mersino, Chief Financial Officer.
  • Nick Farrell, Chief Operating Officer.

Periodical reviews[edit]

  • Harvard Business Review; Apr2002, Vol. 80 Issue 4, p28, John T. Landry
  • Publishers Weekly March 25, 2002 v249 i12 p54(1),
  • Top books of 2002: how to manage Jack Covert. Greater Baton Rouge Business Report Jan 21, 2003 v21 i10 p29(1)
  • Booklist April 1, 2002 v98 i15 p1288(1)
  • Library Journal April 15, 2002 v127 i7 p102(1)
  • CMA Management July–August 2002 v76 i5 p6(1)
  • Canadian Manager Fall 2002 v27 i3 p31(1)

See also[edit]


  1. ^ "Book Summary: The Five Dysfunctions of a Team". Retrieved 2016-01-23. 
  2. ^ The BusinessWeek Best-Seller List, BusinessWeek, January 30, 2004, archived from the original on August 8, 2007 
  3. ^ Del Jones (November 28, 2005), Business leadership book wins fans in NFL – Several coaches apply 'Five Dysfunctions' to game play, USA Today 
  4. ^ Patrick Lencioni (2002), The Five Dysfunctions of a Team, Jossey-Bass, ISBN 0-7879-6075-6 

External links[edit]