Tickets.com

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Tickets.com
Subsidiary of Major League Baseball Advanced Media
Industry Live Entertainment
Founded 1995; 21 years ago (1995)
Key people
Joe Choti (Chief Executive Officer)
Cristine Hurley (Chief Financial Officer and Executive Vice President, Business Operations)
Derek Argobright (Chief Technology Officer)
Curt Clausen (General Counsel)
Derek Palmer (Managing Director, Executive Vice President, International)
Products Ticketing Technology, Ticket Sales, Ticket Resales, Marketing, Reporting Tools
Number of employees
200-500
Parent Major League Baseball Advanced Media
Slogan Experience Is Everything
Website www.tickets.com/provenue

Tickets.com is a global ticketing technology company based in Costa Mesa, California, and is a wholly owned subsidiary of Major League Baseball Advanced Media. Tickets.com specializes in customizable ticketing solutions through the ProVenue® product line which is built to be both dynamic and adaptable to accommodate any venue’s specific needs. Tickets.com separates itself by providing organizations the tools to control their ticketing operations through superior solutions. The Tickets.com team is dedicated to developing and delivering the most advanced ticketing technology in the world. For more information on the ProVenue platform, please visit www.tickets.com/provenue.

Tickets.com currently handles the sale of tickets for twenty-two (22) Major League teams as well as over one thousand (1,000) clients worldwide. Through strategy, partnership, and innovation, Tickets.com is on a mission to disrupt the ticketing industry. Their goal is to create a culture that encourages collaboration, transparency, and the freedom to think outside the box.

History[edit]

Tickets.com was originally incorporated as Entertainment Express, Inc. in 1995.[1] In 1996, the company's business operations were launched by its co-founders Irv Richter, David Richter, Jim Cassano and Larry Schwartz with the acquisition of Hill Arts and Entertainment Systems.

That same year, the company came under the control of California venture capital firm Ventana Global. Under the new president, W. Thomas Gimple, the company began to put together a strategy to consolidate the ticketing industry. Over the next two years the company acquired a dozen others, including BASS of northern California, and Tickets.com, a company incubated by Idealab of Pasadena, California. Following the Tickets.com acquisition in 1999, the entire company was rebranded as Tickets.com with the free phone number 1-800-TICKETS.[2]

Over the next few years the company went through significant growth and re-organization, funded by private equity firm General Atlantic Partners.

In November 1999 Tickets.com made an Initial Public Offering led by Morgan Stanley and its Internet analyst Mary Meeker, which raised $75 million, with the price rising 60% on its first day of trading.[3]

In June 2000 the company negotiated a deal that would lead to its eventual acquisition, winning the exclusive rights to be the provider of online ticketing services to Major League Baseball Advance Media (MLBAM), through a multi-year agreement.[4]

In 2005, Tickets.com was sold to Major League Baseball Advanced Media, LP for $66 million.[5]

Products[edit]

Tickets.com product features help venues manage and sell inventory seamlessly. The ProVenue platform is designed to launch any event with confidence, and under a client's own brand.

ProVenue is an advanced ticketing system introduced in January 2008 at INTIX, the International Ticketing Association’s annual conference. ProVenue has web-based open architecture designed to facilitate expansion, upgrades, and integration with a wide variety of third-party applications. It also contains a large selection of data management capabilities.

Other Tickets.com technologies include MyTickets™, which allow patrons to digitally manage tickets on desktop and mobile devices; Tickets@Home™, which uses barcode technology to allow customers to print tickets from their personal computers; delivery to Passbook, Apple's iOS membership, ticket, loyalty, and coupon management application; and MyProVenue™, which streamlines everything from buying tickets to managing account preferences, all within a responsive framework that works great on any device.

The Tickets.com platform, CrowdConnect™, is a cloud-based email marketing service designed to easily build, execute, and track email campaigns.

T.Cares[edit]

Tickets.com is dedicated to using its voice as a global organization to create positive impact around the world which is why the T.Cares program was built in 2016. T.Cares seeks to support local community efforts by partnering with various nonprofit organizations and Tickets.com clients to provide remarkable experiences for individuals and their families at live entertainment events.

Tickets.com and its employees have embraced the T.Cares program to further better the communities where they work and live—from raising funds for various charities, to providing community service.

Offices[edit]

Key people[edit]

Position Name
President & Chief Executive Officer Joe Choti[6]
Chief Financial Officer and Executive Vice President, Business Operations Cristine Hurley[6]
Chief Technology Officer Derek Argobright[6]
Vice President, Client Engagement Ed Gow
Vice President, Business Strategy John Rizzi[6]
General Counsel Curt Clausen
Managing Director, Executive Vice President, International Derek Palmer[6]
Vice President, Business Development Tim Snyder
Head of Marketing and Strategic Partnerships Bucky Heath

Sources[edit]

References[edit]

  1. ^ "Tickets.com, Inc.: Private Company Information". 
  2. ^ Ticket Masters, pp. 239–241.
  3. ^ Dignan, Larry (November 4, 1999). "IPO Update: Tickets.com jumps 60 percent". CNET. Retrieved January 22, 2014. 
  4. ^ Ticket Masters, p. 247.
  5. ^ "MLB pays $66M for Tickets.com". The Washington Times. February 16, 2005. Retrieved January 22, 2014. 
  6. ^ a b c d e "Leadership Team". provenue.com. Retrieved January 22, 2014. 

External links[edit]