Toronto-Dominion Bank

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Toronto-Dominion Bank
TD Bank Group
Traded asTSXTD
S&P/TSX 60 component
IndustryFinancial services
PredecessorsBank of Toronto
The Dominion Bank
Founded1855; 164 years ago (1855)[1][2]
Key people
Bharat Masrani, CEO
RevenueIncrease $36.1 billion CAD (F2017)[3]
Increase $10.5 billion CAD (F2017)[3]
Total assetsIncrease $1.2 trillion CAD (F2017)[4]
Number of employees
85,000 (FTE, F2014)[5]
DivisionsTD Canada Trust
SubsidiariesTD Securities
TD Waterhouse
TD Bank, N.A.
TD Asset Management
WebsiteTD Bank Group

The Toronto-Dominion Bank (French: Banque Toronto-Dominion) is a Canadian multinational banking and financial services corporation headquartered in Toronto, Ontario. Commonly known as TD and operating as TD Bank Group (French: Groupe Banque TD), the bank was created on February 1, 1955, through the merger of the Bank of Toronto and The Dominion Bank, which were founded in 1855 and 1869, respectively.

In 2017, according to Standard & Poor's, TD Bank Group was the largest bank in Canada by total assets, the second largest by market capitalization, a top-10 bank in North America, and the 26th largest bank in the world.[6]

The bank and its subsidiaries have over 85,000 employees and over 22 million clients worldwide.[7] In Canada, the bank operates as TD Canada Trust and serves more than 11 million customers at over 1,150 branches. In the United States, the company operates as TD Bank (the initials are used officially for all U.S. operations). The U.S. subsidiary was created through the merger of TD Banknorth and Commerce Bank, and it serves more than 6.5 million customers with a network of more than 1,300 branches in the eastern United States.[8]

Partners in outsourcing[edit]

G4S Cash Solutions[edit]

In 1992, G4S Cash Solutions, a subsidiary of British security services company G4S plc, began a pilot project with TD Bank in Toronto that developed into a nationwide partnership in 1997. G4S Cash Solutions secured the contract to transport cash and provide first line maintenance for the bank's automated teller machines (ATMs) – both cash dispensing and deposit pick up units." By 2010, G4S Cash Solutions operated 2,577 ATMs, 1,093 branch night deposits, 95 weekly balanced cash dispensers as well as eight cash dispensers for branch tellers and 100 across the pavement services and hosted a discussion on the introduction of polymer banknotes in 2011 with leading Canadian financial institutions.[9]


Multinational firm CapGemini provides support services for TD Bank, as well as for Pratt and Whitney Canada and other international clients.[10][11]


TD Bank formed a partnership with Bank of Montreal (BMO) and Royal Bank of Canada (RBC) in 1996 to create Symcor, a private entity that offers transaction services such as item processing, statement processing and cash-management services to major banks and retail and telecommunications companies in Canada. As of 2011, Symcor produces close to 675 million statements and more than two billion pages of customer statements, and processes three billion cheques annually.[12][13]

Affiliated Computer Services, a subsidiary of Xerox, acquired Symcor's U.S. operations in October 2014.[14]

Mergers and acquisitions[edit]

A former Commerce Bank in Little Egg Harbor Township, New Jersey, that was rebranded as TD Bank


TD Bank and its subsidiaries own the naming rights to the following venues:

Credit agency ratings[edit]

After Moody's Investor Service downgraded the credit worthiness of Royal Bank of Canada to Aa1 on December 13, 2010, TD Bank was the only of Canada's Big Five banks with a top Aaa credit rating (at the time, CIBC was Aa2, Scotiabank was Aa1 and Bank of Montreal was Aa2).[19] It is also ranked number 1 in the Top 1000 2012 listing.[20]


News outlets reported the bank's policy regarding ordinary Iranian-Canadian citizens, July 10, 2012.[21] Some one hundred personal bank accounts had been closed to this date, citing the recent ambiguous Special Economic Measure Regulation of the Canadian government. A family in Vancouver was forced to refinance a $250,000 house mortgage in 60 days to avoid foreclosure.[21]

A TD Bank document became the focus of a 2012 contempt hearing in Miami federal court. In a civil lawsuit against TD Bank, a jury found the bank liable for aiding alleged Ponzi schemer Scott Rothstein's $1.4 billion fraud.[22]

In 2015, the Canadian news website the Halifax Examiner reported that a Political action committee (PAC) established by TD Bank had donated over $50,000 to the campaigns of anti-LGBT rights politicians in the United States.[23] The article suggested that this was problematic given TD Bank's status as a sponsor of 41 LGBT Pride events across North America; TD Bank made no comment. In response to this article, on October 6, 2015, a motion was brought at the Annual General Meeting of Halifax Pride to sever ties with TD Bank if it did not provide a satisfactory response to the concerns; the motion was ultimately defeated.[24]

On March 10, 2017, the Canadian Broadcasting Corporation's (CBC) news programme Go Public reported that TD Bank employees had admitted that, under pressure to achieve sale's targets, they had increased customers' lines of credit, overdraft amounts, and Visa credit limits without advising them which is against the law. One TD financial adviser says she "invested clients' savings into funds which were not suitable, because of the SR [sales revenue] pressure". Another admitted downplaying the risk of products saying: "I was forced to lie to customers, just to meet the sales revenue targets." In an internal letter to employees, Andy Pilkington, executive vice-president of branch banking, wrote: "We don't believe the [CBC] story is an accurate portrayal of our culture," but the report provided an opportunity "to pause, reflect and ask ourselves ... how we can do better for our people and our customers."[25] The bank's stock lost 5.55% of its value on March 10, declining by $3.88 (Cdn) per share to close at $66.00 (Cdn).[26]


  1. ^
  2. ^
  3. ^ a b "2014 Financial Statements and Notes" (PDF). TD Bank. 4 December 2013. Retrieved 2014-04-24.
  4. ^ "Corporate Information". TD Bank Financial Group. Retrieved 18 October 2017.
  5. ^ "TD Bank: Company Information". The Globe and Mail. Toronto. Retrieved 2014-04-24.
  6. ^ Mehmood, JahanZaib (11 April 2017). "The world's 100 largest banks". S&P Global. Retrieved April 9, 2018.
  7. ^ "Corporate Information". TD Bank. Retrieved 2015-08-07.
  8. ^ "About Us". TD Bank. Retrieved 2013-03-21.
  9. ^ Stemman, Roy, ed. (November 2010). "Nationwide cash service for world's second largest country". Value Solutions. Essex, UK: G4S. Archived from the original on 2015-05-07.
  10. ^ Mehta, Diana (8 April 2013). "RBC hiring practices under fire". The Chronicle Herald. Halifax, Nova Scotia. The Canadian Press.
  11. ^ Narendran S; Chandan Agarwala (2012). "Success Stories" (PDF). Tech Connect (4/5). iGate. Archived from the original (PDF) on 2013-06-25. Retrieved 2013-04-10.
  12. ^ "Who We Are". Symcor. Archived from the original on 2013-03-15. Retrieved 2013-03-21.
  13. ^ Critchley, Barry (4 April 2011). "Bank-owned Symcor misses on timing". National Post.
  14. ^ "Who We Are". Xerox. October 4, 2012. Archived from the original on January 16, 2014. Retrieved 2014-01-14.
  15. ^ Pound, Richard W. (2006). Fitzhenry and Whiteside Book of Canadian Facts and Dates. Fitzhenry and Whiteside. ISBN 978-1554550098.
  16. ^ "TD Securities buys Newcrest Capital". CBC News. 7 November 2000.
  17. ^ Blumenthal, Jeff (1 April 2011). "TD Bank Financial completes purchase of Chrysler Financial". Philadelphia Business Journal. Retrieved 2013-03-21.
  18. ^ "TD buys MBNA's Canadian credit card business". CBC News. 15 August 2011. Retrieved 2013-03-21.
  19. ^ Robertson, Grant; Perkins, Tara (13 December 2010). "RBC, Manulife hit by ratings downgrades". The Globe and Mail. Toronto.
  20. ^ "Top 1000 list". Report on Business. 28 June 2012. Retrieved 2013-03-21.
  21. ^ a b Kane, Laura (12 July 2012). "Iranian-Canadians furious over closure of TD Bank accounts". Toronto Star. Retrieved 2015-10-07.
  22. ^ "Controversial TD Bank form was clear on flagging fraud". South Florida Business Journal. 25 May 2012. Retrieved 2014-01-13.
  23. ^ Ward, Jesse (24 July 2014). "TD Bank: sponsoring Pride and politicians who are against marriage equality". Halifax Examiner. Retrieved 2015-10-07.
  24. ^ "Halifax Pride 2015 AGM Summary". Halifax Pride. 6 October 2015. Retrieved 2015-10-07.
  25. ^ Johnson, Erica (March 10, 2017). "'We do it because our jobs are at stake': TD bank employees admit to breaking the law for fear of being fired". CBC News. Retrieved April 9, 2018.
  26. ^ "Toronto Dominion Bank". The Globe and Mail. Retrieved March 10, 2017.


  • Schull, Joseph, 100 years of banking in Canada: a history of the Toronto-Dominion Bank illustrated by Brad Smith. Vancouver: Copp Clark, c1958. ix, 222 p.: ill.; 24 cm.

External links[edit]