Transversal Corporation

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Transversal Corporation
Private
Industry Computer software
Founded 1998
Founder Davin Yap, David MacKay
Headquarters Cambridge, United Kingdom
Area served
International
Website www.transversal.com

Transversal Corporation is a British software company specializing in cloud-based knowledge management.

History[edit]

Transversal was founded in 1998 by Davin Yap and David MacKay, researchers at the University of Cambridge, to develop a business application for answering customers' questions. Yap served as CEO until 2003 and again from 2005 to 2014, when he was replaced by company executive Heather Richards.[1][2][3]

In 2007, Transversal was named one of the UK's 20 fastest-growing venture companies.[4] During the 2010s it broadened its geographical reach by opening offices in Australasia, Germany and the United States.[5][6]

Products and services[edit]

Transversal provides knowledge management software for customer-facing websites, contact centers and enterprise systems.[7] It offers an end-to-end implementation service (including consultancy and design), as well as an API to enable its technology to be integrated with existing platforms.[8][9]

Awards and recognition[edit]

Transversal and its clients won the Contact Centre Association's award for Best Technology Partnership in 2008, 2009 and 2010.[10][11][12] In 2014, Transversal was a top-ten finalist in the SME category at the Digital Leaders awards[13] and a finalist in the Technology Services Industry Association's Vision Awards.[14] KMWorld named Transversal among its vendors of "trend-setting products" from 2014 through 2018,[15][16][17][18][19] and listed Transversal as one of the "100 companies that matter in knowledge management" from 2015 through 2018.[20][21][22][23]

References[edit]

  1. ^ "Transversal Appoints New CEO". SourceWire. 26 August 2003. 
  2. ^ "New CEO at Transversal as Founder Broadens Outreach". Business Weekly. 2 July 2014. 
  3. ^ "Go on... ask me another", Cambridge Business, November 2013 
  4. ^ "Transversal named one of UK's fastest growing venture-backed companies". Econsultancy. 30 August 2007. 
  5. ^ "Transversal launches in Australia and New Zealand". 1 May 2012. 
  6. ^ "Transversal opening US office as sales soar". Business Weekly. 27 January 2014. 
  7. ^ "Transversal solutions". Retrieved 27 January 2015. 
  8. ^ "Transversal services". Retrieved 27 January 2015. 
  9. ^ "Transversal technology services". Retrieved 27 January 2015. 
  10. ^ "Capita Business Services selects Transversal as part of BBC Audience Services contract". Angel News. 18 May 2009. 
  11. ^ "CCA celebrates world class customer service achievement". Business Wire. 5 November 2009. 
  12. ^ "Winners and losers". Call Centre Helper. 8 December 2010. 
  13. ^ "Digital Leaders 100 Awards 2014" (PDF). Retrieved 27 January 2015. 
  14. ^ "Blackbaud, Radialpoint, and SimpleQL Receive Coveted 2014 Vision Awards from the Technology Services Industry Association". 7 May 2014. 
  15. ^ "Trend-setting Products of 2014". KMWorld. September 2014. 
  16. ^ "Trend-setting Products of 2015". KMWorld. September 2015. 
  17. ^ "Trend-setting Products of 2016". KMWorld. September 2016. 
  18. ^ "Trend-setting Products of 2017". KMWorld. September 2017. 
  19. ^ "Trend-setting Products of 2018". KMWorld. September 2018. 
  20. ^ "100 Companies That Matter in Knowledge Management". KMWorld. March 2015. 
  21. ^ "100 Companies That Matter in Knowledge Management". KMWorld. March 2016. 
  22. ^ "100 Companies That Matter in Knowledge Management". KMWorld. March 2017. 
  23. ^ "100 Companies That Matter in Knowledge Management". KMWorld. March 2018. 

External links[edit]