Type of site
|Owner||PT Trinusa Travelindo|
|Key people||Derianto Kusuma |
|Industry||Online ticket and hotel bookings|
|Launched||29 February 2012|
Traveloka is an Indonesian unicorn company that provides airline ticketing and hotel booking services online expanding rapidly into Southeast Asia and Australia. It recently expanded to provide lifestyle products and services, such as attraction tickets, activities, car rental, and restaurant vouchers.
Traveloka was established in 2012 by information technology practitioners who returned from the United States to Indonesia, Derianto Kusuma, Ferry Unardi and Albert. They were joined in 2013 by the initiator of election result watch site KawalPemilu.org, Ainun Najib. In 2014, hotel reservations instead of just flight reservations were added. In 2017, train tickets and food features were added. At that time, it said it had raised funds to develop machine learning and AI.
Expedia became a minority investor in 2017, when Traveloka was operating in six countries and advertising heavily in Indonesia, Thailand, and Vietnam. In 2018, the company acquired three online travel agencies: Pegipegi from Indonesia, Mytour from Vietnam, and Travelbook from the Philippines. In 2019, it launched a home protection insurance plan in Indonesia, taking advantage of widespread travel durking the mudik tradition. Movie-booking was also added that year through Major Cineplex. It then introduced visa insurance for Indonesian travelers, to cover accidents, sickness, flight delays, and baggage loss. Later that year, it also began listing villas and apartments to book.
In the beginning, Traveloka served as a search engine to compare the price of airline tickets from various other sites. In mid-2013, Traveloka then turned into a ticket reservation website, where users could place an order on its official website. By 2019, it had also moved into financial services as well as ticketing and hotel booking, and it had launched a credit card with Bank Rakyat Indonesia. Traveloka launched the "Xperience" brand in July 2019, initially in Thailand. It was active in Thailand, Indonesia, the Philippines, Vietnam, Malaysia, Singapore and Australia.
Within the coronavirus pandemic in 2020, in April 2020, the company laid off a significant portion of its staff as the demand for travel dropped significantly. The cuts affected 100 people in Indonesia. There had also been a "massive amount" of requests for refunds for travel plans.  There was also in increase in trip cancelations.
On october 2020, Demand for travel accommodation was gradually recovering, as seen in the bookings for Indonesian hotels that had reached 75 percent of the pre-coronavirus figure, said Traveloka president Hendry Hendrawan. A positive transaction trend was also seen in its other major markets, Thailand and Vietnam, with transaction volume returning to pre-pandemic levels in Vietnam, and Thailand not far behind。 
In November 2012, the company Traveloka announced its initial investment by East Ventures. In September 2013, the company announced a series investment by Global Founders Capital. Funds from investments are used to build new services such as hotel bookings and travel packages. In July 2017, Traveloka again get an injection of funds of Rp. 4.6 Trillion  from companies such as Expedia Inc., East Ventures, Hillhouse Capital Group, JD.com and Sequoia Capital.
In April 2019, Traveloka announced it had raised $420 million dollars in a round led by Singapore's sovereign wealth fund, GIC. At the time, it was the largest online travel startup in Southeast Asia. While aiming to establish profit before going public, the company then was considering a dual listing in Indonesia and the United States, if it went through with an IPO. Henry Hendrawan was Traveloka Group's president. Apparently, the IPO had been delayed due to a slowing economy, as well as difficult IPOs by Uber and WeWork. Among backers at that time were GIC Pte Ltd, JD.com, and Expedia, and it had raised a total of $900m. Talks put the company's valuation at around $4.5 billion.
In December 2018, Traveloka announced it had acquired three online travel agencies (OTAs) – Indonesia’s Pegipegi, Vietnam’s Mytour, and the Philippines’ Travelbook – for US$66.8 million.
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