Undocumented features are unintended or undocumented hardware operation or software features that are found in computer hardware and software that are considered beneficial or useful. Sometimes the documentation is omitted through simple oversight, but undocumented features are sometimes not intended for use by end users, but left available for use by the vendor for software support and development. Also some unintended operation of hardware or software that ends up being of utility to users is simply a bug, flaw or quirk.
Since the suppliers of the software usually consider the software documentation to constitute a contract for the behavior of the software, undocumented features are generally left unsupported, and may be removed or changed at will and without notice to the users.
Undocumented instructions, known as illegal opcodes, on the MOS Technology 6510 of the Commodore 64 and MOS Technology 6502 of the Apple II computers are sometimes utilized. Similarly programmers (notably game and demo) on the Commodore Amiga take advantage of the unintended operation of its coprocessors to produce new effects or optimizations.
In 2019 researchers discovered that a manufacturer debugging mode, known as VISA, had an undocumented feature on Intel Platform Controller Hubs, known as chipsets and which are included on most Intel-based motherboards, which made the mode accessible with a normal motherboard. Since the chipset has direct memory access this is problematic, mostly for security reasons.
Undocumented features (for example, the ability to change the switch character in MS-DOS, usually to a hyphen) can be included for compatibility purposes (in this case with Unix utilities) or for future-expansion reasons. However; if the software provider changes their software strategy to better align with the business, the absence of documentation makes it easier to justify the feature's removal.
New versions of software might omit mention of old (possibly superseded) features in documentation but keep them implemented for users who've grown accustomed to them.
While an incorrect use of the term, in some cases software bugs are referred to jokingly as undocumented features. This usage may have been popularised in some of Microsoft's responses to bug reports for its first Word for Windows product, but doesn't originate there. The oldest surviving reference on Usenet dates to 5 March 1984. Between 1969 and 1972, Sandy Mathes, a systems programmer for PDP-8 software at Digital Equipment Corporation (DEC) in Maynard, MA, used the terms "bug" and "feature" in her reporting of test results to distinguish between undocumented actions of delivered software products that were unacceptable and tolerable, respectively. This usage may have been perpetuated.
Undocumented features themselves have become a major feature of computer games. Developers often include various cheats and other special features ("easter eggs") that are not explained in the packaged material, but have become part of the "buzz" about the game on the Internet and among gamers. The undocumented features of foreign games are often elements that were not localized from their native language.
Closed source APIs can also have undocumented functions that are not generally known. These are sometimes used to gain a commercial advantage over third-party software by providing additional information or better performance to the application provider.
- Nicholas Carr. "'IT'S NOT A BUG, IT'S A FEATURE.' TRITE—OR JUST RIGHT?". Wired.
- Lucian Armasu. "Intel Chipsets' Undocumented Feature Can Help Hackers Steal Data". Tom's Hardware.
- Arredondo, Larry (Mar 26, 1984). "Review: WordStar 3.3". InfoWorld.
- Older versions of the hacker Jargon File  define FEATURE as "A surprising property of a program. Occasionally documented."
- James Gleick, What Just Happened, ch. 1
- First Use on Usenet. Google Groups
- Memories of Sandy Mathes, now Sandra Lee Harris, MIT Class of 1969, as of August 2010.