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Industry Internet Service Provider
Headquarters Kuala Lumpur, Malaysia
Key people
Dato' Sri Zamzamzairani Mohd Isa, Group CEO
Products Broadband
Owner TM Berhad
Number of employees
Website www.tm.com.my/unifi

UniFi is a service by Telekom Malaysia, offering Internet access, VoIP and IPTV to residential and business customers in Malaysia through an optical fiber core network via FTTH for individual housing units and VDSL2 for multi-story buildings. The "Fi" in the name is for fibre optics.

The Residential package, called VIP, provides Video or IP Television, Internet Access, and Phone service.


Initiated and signed in September 2008, the RM11.3 billion national HSBB (High-Speed Broadband) project is a PPP agreement between TM and the government to develop next generation HSBB infrastructure and services. TM invested RM8.9 billion and the government invested RM2.4 billion on an incurred claims basis based on project milestones reached by TM.

UniFi was launched on 24 March 2010. Other wireless broadband providers include P1 and YTL, which launched its WiMax wireless broadband in November 2010.

The HSBB project, which is the flagship of the National Broadband Initiative (NBI), is hoped to help Malaysia catch up with countries such as Japan, Korea and Singapore, which have high speed broadband at relatively low prices.

The rollout of Telekom Malaysia Berhad’s (TM) High Speed Broadband (HSBB) service, UniFi, continues to be on track with service availability now expanded to an additional 48 areas nationwide, bringing the total of Premises passed to

More than 750,000 premises were being supplied at the end of 2010, with a target of 1.3 million by the end of 2012 at the end of the first phase of the HSBB project rollout.


UniFi set different prices to customers by type of use (Residential or Business) and download and upload speeds.

Each UniFi client is given a dynamic IP address, a WiFi modem router, Internet Protocol Television including linear broadcast channels (Standard Definition and High Definition), interactive television and video-on-demand (through a Set Top Box), DECT phone including free calls to all TM landlines throughout the country, and a fixed rate of 10 cents per minute for calls to non-TM fixed-line and mobile phones throughout the country.


There have been complaints on Twitter and elsewhere about the download cap on UniFi packages. UniFi was also criticised for being much overpriced. This is due partially to the inclusion of HyppTV in all UniFi packages; there are no packages available without all of the extra services.

The service is also regularly criticized over its slow rollout speed. Since its debut in 2009, it has only covered a very limited area in larger towns in the west coast of Peninsular Malaysia and coverage in the east coast while the coverage in Sarawak and Sabah (Borneo Malaysia) is still appalling.[when?]

UniFi packages list[edit]

Discontinued Residential Packages (symmetrical download/ upload speed)

  • 5Mbit/s - MYR 139
  • 10Mbit/s- MYR 199
  • 20Mbit/s- MYR 249

Discontinued Business Packages (Dynamic IP)

  • 5Mbit/s - MYR 199
  • 10Mbit/s- MYR 289
  • 20Mbit/s- MYR 359
  • 30Mbit/s- MYR 599
  • 50Mbit/s- MYR 899
  • 100Mbit/s - MYR 1,399 (Early Bird Promotion) | MYR 1,599

Business Packages (Fixed IP)

  • 10Mbit/s- MYR 599
  • 20Mbit/s- MYR 899
  • 100Mbit/s - MYR 1,799

UniFi Advance Plan

Residential Packages (Dynamic IP)

  • 30Mbit/s - Starting from MYR 199, promotional price of MYR 179 (as of May 2017)
  • 50Mbit/s - Starting from MYR 229 (as of May 2017)

Business Packages (Dynamic IP)

  • 30Mbit/s - Starting from MYR 259
  • 50Mbit/s - Starting from MYR 309

UniFi Pro Plan

Residential Packages (Dynamic IP)

  • 100Mbit/s - Starting from MYR 299 (as of Jan 2017)

Business Packages (Dynamic IP)

  • 100Mbit/s - Starting from MYR 379

UniFi Lite Plan

  • 10Mbit/s - MYR 149 (TBA) - Unlike all previous UniFi plans, the Unifi Lite is being offered in both HSBB (fiber optic) and SUBB (copper on VDSL) areas.

Value added services[edit]

  • e-Browse (Digital Newspaper and Magazine Library)
  • e-storage (Online Content Storage and Web Hosting)
  • iShield Plus (Web Filtering and Parental Controls)
  • Online Guard Plus (Antivirus and Internet Security)
  • Infoblast (Instant Messaging)
  • TM WiFi


External links[edit]