University Hospitals of Leicester NHS Trust
At that time it was one of the six biggest NHS trusts in England with a budget of over £600 million per annum and 12,000 staff. It treats in excess of 1 million patients per annum, delivers 10,000 babies a year and provides the largest emergency service (admissions and ED attendances). It has one of the best records in the country for cardiac care and also specialises in kidney disease, cancer and vascular surgery. Its research programmes in cardio-vascular science, stroke medicine and diabetes are internationally renowned.
It was originally led by Philip Hammersley CBE (Chairman, 2000–06), Dr Peter Reading (Chief Executive, 2000–07) and Dr Allan Cole (Medical Director, 2000–10). In May 2008 new chief executive, Malcolm Lowe-Lauri, joined the trust from Kings College Hospital.
University Hospitals of Leicester achieved the highest possible ranking for service quality from the Healthcare Commission five years running - '3 Stars' in 2003/04 and 2004/05 followed by 'Excellent' from 2005/06 to 2007/08. This was the best five year record of any multi-specialty teaching trust in England, and followed a remarkable turnaround from zero stars in 2002/03 (associated with an administrative error relating to waiting lists for minor surgery), which the Leicester Mercury described as 'zeros to heroes'. In 2007/08, the Trust maintained its excellent rating for Quality of Service issued by the Healthcare Commission. In 2008/09 the rating slipped to 'Good'.
The Trust predicted a deficit of £39.8m in 2013-14, the largest of any in England.
The emergency department at Leicester Royal Infirmary is the busiest single unit in the country. It covers a population of 1.4 million. From 2014 to 2015 admissions rose by 12%. The trust has reduced its average length of stay by 7%, which has, in part, compensated for the increased admissions. Performance on the target of seeing 95% of people who attend accident and emergency departments within four hours has improved since January 2015. When it was inspected by the Care Quality Commission in November 2015 it was found to be chaotic and unsafe, with the nurse in charge of insufficient seniority.
Staff were banned from drinking tea or coffee in outpatient clinic reception areas in October 2014 by Michelle Scowen, matron for clinical support and imaging because it gave the wrong impression to staff and the public that clinic staff were not working as hard as they might be.
- "NHS Trusts put in risk categories - full list". Independent. 24 October 2013. Retrieved 9 November 2013.
- "More than a third of trusts predict year-end deficit". Local Government Chronicle. 13 March 2014. Retrieved 16 March 2014.
- "Hit or miss: Lessons from the best and worst A&E performers". Health Service Journal. 13 April 2015. Retrieved 4 May 2015.
- "Emergency department 'inadequate, chaotic and compromised safety'". Health Service Journal. 7 April 2016. Retrieved 19 June 2016.
- "NHS staff banned from drinking tea or coffee on the job because it looks like they're not working hard enough". Independent. 20 October 2014. Retrieved 21 October 2014.