Urban Transformation Centre
The Urban Transformation Centre (UTC) (Malay: Pusat Transformasi Bandar) is a public amenities centre located at some state capitals and urban areas in Malaysia. The rural counterpart of UTC is Rural Transformation Centre (RTC).
- 1 Overview
- 2 List of Existing UTCs
- 3 Mini UTC
- 4 List of Proposed / In Progress UTCs
- 5 References
- 6 External links
UTC is one of the efforts and initiatives of the Malaysian government to provide urban communities a centralised location for core government agencies, public amenities and services of private sectors. It is part of the National Blue Ocean Strategy (NBOS) which was introduced to improve the quality of services through strategic partnerships between government agencies and the private sector.
National Strategy Unit (NSU) under Ministry of Finance Malaysia (MOF) is tasked to establish and monitor all the UTCs in Malaysia.
UTC comprises ten clusters of facilities and services, namely: common governmental services; health services; security services; education, training and employment services; financial services; business and entrepreneurial development services; utility services; youth development services; welfare and community development services; and non-governmental organization (NGO) services.
Core government agencies mostly available in all UTCs:
Public amenities may vary from one UTC to the other depending on the location and size of the centre:-
List of Existing UTCs
There are eight UTCs in Malaysia in the city of Alor Star, Ipoh, Johor Bahru, Kota Kinabalu, Kuala Lumpur, Kuantan, Kuching, and Melaka, and two Mini UTC in Bandar Baru Sentul and Keramat. The government aims to set up a UTC in each state.
Specific federal and state government agencies that are available at UTC Johor:-
The building, formerly known as Kompleks Majlis Bandaraya Alor Setar (MBAS). The centre covers the area of 23,226 sq metres, making it the biggest UTC in the country.
UTC Kuala Lumpur
The UTC Kuala Lumpur is located at Pudu Sentral, Jalan Tun Tan Cheng Lock, 50550 Kuala Lumpur. It is the second UTC after Melaka, and was officiated by the Prime Minister, Datuk Seri Najib Tun Razak on 22 September 2012.
Specific federal and state government agencies that are available at UTC Kuala Lumpur:-
Specific federal and state government agencies that are available at UTC Melaka:-
The UTC Perak is located at Pasar Besar Ipoh, Ipoh, Perak. It is the third UTC after Melaka and Kuala Lumpur, and was officiated by the Prime Minister, Datuk Seri Najib Tun Razak on 15 February 2013.
Specific federal and state government agencies that are available at UTC Pahang:-
Specific NGOs that are available at UTC Pahang:-
UTC Sabah is located at UTC Kota Kinabalu, Lorong Belia, 88000 Kota Kinabalu, Sabah. The sixth UTC was soft launched by the Second Finance Minister, Dato' Seri Ahmad Husni Hanadzlah on 23 January 2014, and was officially launched by the Prime Minister, Datuk Seri Najib Tun Razak on 15 November 2014.
UTC Sarawak is located at Aras 2, UTC Sarawak, Jalan Bukit Mata, 93100 Kuching, Sarawak. It was opened to public on 1 October 2014 and was officiated by the Prime Minister, Datuk Seri Najib Tun Razak on 26 February 2015.
The establishment of UTC Sarawak was announced by the Secretary-General of the Ministry of Finance, Tan Sri Dr Mohd Irwan Serigar Abdullah on 18 July 2013.
In October 2015, it is announced that Level 8-10 of Sibu Central Market will be converted into a one-stop UTC that serves Sibu and the surrounding areas. The centre is expected to be operational starting January 2016. The UTC will houses offices of Immigration Department, National Registration Department, Sibu Water Board, Sarawak Energy Corporation (Sesco), State Treasury Department, Resident’s Office, District Office, Road Transport Department, 1Malaysia Clinic, Police Department and several other Federal offices.
Although the Government's initial objective was to establish a UTC in all state capital and also Mini-UTC in densely populated areas like Sentul and Keramat in Kuala Lumpur, the exploding demand for UTC including that of Mini-UTCs made the Government to upgrade Mini-UTCs to be named as a UTC by itself. All the UTCs established in state capital will be known by the state's name, e.g: UTC Kedah in Alor Setar, while UTC established in city's will be known by the city/town name, e.g: UTC Sungai Petani.
This is inline with Government's aspiration to bring the services closer to people. By having UTC it is a recognition for the city/town as an urban area.
UTC Sentul (Formerly known as Mini UTC Sentul)
The Mini UTC Sentul is located at Kompleks Perniagaan dan Komuniti, Bandar Baru Sentul, Kuala Lumpur. It is the first mini UTC built in the country, with the cost of RM 7.7 million. The centre was officiated by Federal Territories Minister Datuk Seri Tengku Adnan Tengku Mansor on 16 March 2013.
UTC Keramat (Formerly known as Mini UTC Keramat)
The establishment of Mini UTC Keramat at the Keramat Mall was announced by Federal Territories Minister Datuk Seri Tengku Adnan Tengku Mansor on 8 June 2013, in order to generate more traffic to the mall. It was further confirmed by Titiwangsa Member of Parliament Datuk Johari Abdul Ghani on 1 June 2014 that the centre is expected to be operational by the end of 2014.
List of Proposed / In Progress UTCs
- "INFO RINGKAS Urban Transformation Centre (UTC) atau Pusat Transformasi Bandar" (PDF). www.utc.my. Retrieved 10 September 2014.
- Nelson Benjamin. "New centres to cost RM200mil". The Star. Retrieved 19 March 2015.
- "UTC Johor di Galleria@Kotaraya mula beroperasi". Utusan Malaysia. Retrieved 10 September 2014.
- Chok Sim Yee. "One-stop Transformation Centre opens in KK". BorneoPost Online. Retrieved 17 November 2014.
- Julia Chan. "PM: Other countries admire our unique UTC one-stop-service centres". Malay Mail Online. Retrieved 17 November 2014.
- "UTC Kuching mula beroperasi". Pejabat Imigresen Malaysia. Retrieved 1 October 2014.
- Harun Jau (2013-07-18). "Kuching to have UTC soon". New Sarawak Tribune (Sarawak). Retrieved 2014-11-17.
- "One-stop centre (UTC) in Sibu soon". The Borneo Post. Retrieved 21 October 2015.
- "UTC Sibu to be completed Jan 2016". The Borneo Post. Retrieved 20 November 2015.