User:Glamrhea86
frontzize bus
carries all electronic signal information to the cpu maybe likened to a highway through which data travels on.
hp hyperthreading technology
pentium clock speed- 3.8 fsb- pentium 4Subscript text ==
frontzize bus
carries all electronic signal information to the cpu maybe likened to a highway through which data travels on.
hp hyperthreading technology
pentium clock speed- 3.8 fsb- pentium 4 cache- pentium 4 hd hp- pentium d, targets multi tasking dual core
core 2 duo
clock speed- lower down clock speed 2.2
fsb- increase
cache- increase
dual core- quad core
core i- the processor and integrated video card is in one chipset.
intel hd graphic card in one chipset
clock speed
hyper threading
hdmi port available
hidef content
desicated video card for extreme graphic
core i 3 i5 7
clock speed
replaced fsb with quick path inter connect or smart cache
turbo boost tech for increasing the speed, the core i processor develop turbo boost tech i5 and i7, i 3 some not all
extreme processors are only offered to alienware
brainstorm usb speed 1.1 200mbps 2.0= 400mbps firewire= 800-1.2 gps e-sata 3 gps 3.0= 5gps
over clocking is the process or procedure we can inrease the speed of the processor, with permanent speed night all processors are eligible for overclocking, not all recommended turbo boost increases activity- intel product allows the speed to boost up when needed manually done in the bios
1866mhz for ram
processor 2.93
bus speed - quad pump= real speed 1066/4= 266.5 clock speed- 2.93ghz
266.5x11=2.93 266.5x13 =3.46- clock speed
bus speed increase of ram higher or lower 1866 highest increase real speed check on ram lower than 1066 no way to increase bus speed ram runs at 1333 megahrz-speed mhz/4=333.5 fsb333.5x11=clock speed366ghz
should be supported with agood cooling system, skills, hardware, courage
Consumer solution Selling
1. customer's shoes 2. Trusted Advisor 3. Uncover Customer Needs 4. Position the right Solutin 5. REsolve objections and close
6. Effective Outbounding.
dell's priority - to be known - to be the best in technology - innovation - reliable - good quality - to gain trust of the customer - sell technology to help people to grow
grow and thrive
idea accessible and affordable to everyone tech is an essential requirement to change the world, to do more of what we love to make tech simple, efficient, enable people to grow, to help energy crisis, a small business is opened for the first time bec of the computer technology offers.
Consumer excellence 1.connecting- build rapport 2. knowing- u're welcome, probing, knowing what the customer's wants and needs 3.Positioning- offer, recommend, present 4. Agreeing - to what the customers want, and for them to agree to what u have to offer. 5. Delivering- to provide good customer service exp.
consumer sales role inbound calls per day- 12 total calls per year- 3400 hours per year- 650 close rate- 60%
7 steps of solution selling
1. open and connect- opening handshake and position mpp 2. Discover and listen- listen to buzzword, uncover time frame, uncover needs and budget, 3. Question for need- probe so u can get ur upsell 4. Position the right solution for your customer.- recommend dpa, recommend 2 add solutions and rec service, increase customers warranty.. 4 years going down 5. resolve objections - ask for a sale 6. agreement to business 7. closing check list- opt in closing handshake
customers shoes -you never really understand a person until u consider things form his point of view until u climb into his skin and walk around it.
it purpose and impact - fun communicate, learn, share, create make, save money -printing music, video. chatting social media, shopping, gemeral surfing, accounts, customer inquiries, orders, manage website, - email, web, excel, access, word, powerpoint , games, crm itunes -os windows -hardware, mobile devices,laptops, desk tops
how long are you going to keep the computer? rather than saying how long are you going to keep your computer?
trusted advisor
knowledge behavior skill
rapport- it is better to clarify the customer rather than assume. concentrate, mirror the customer, share views, make it enjoyable!
empathy- don't interrupt, acknowledge, sumarize key points,commit to finding a solution. phone- use their language, match their tones, listen face to face- offer full eye contact, match facial expressions, avoid distructions.
trusted advisor -conversational language -friendy tones -customer needs at heart -focus on benefits -link solutions -offer examples -identify how to help
-jargon -opinionated -over promise and under-deliver -interrupt -overstate benefits -lie out of convenience -abrupt/ pushy
while listening
the rep was able to ask proper probing questions but he was not able to verify the customer's info, the customer wants to have a laptop with with a solid state drive and the rep was able to recommend the right product that suits the customer's needs, alot of dead air.. but the rep was able to inform the customer bout the product.
on set of the call. the rep mumbles and stuttered and the call got disconnected.
accidental damage protection
features -a repair replacement service for system and in in-box monitor peripheral accidental damage. -protect against liquid spills, accidental breakage, drops surges, falls or other collisions. -includes repair and replacement for parts includingup 2 whole unit.. if part replacement is not possible 4 years idd 3 years online 5 years apos
ship the system to dell and sell them another to use
key benefits -minimizes system downtime -reduces unforseen expenses
unintentional damage - liquid spilled -drops and falls -electrical surge
not covered intentional -damage in a fire -theft -normal wear and tear- consumable batteries and buld -cosmetic damage.
lojack for laptops -tracking software used to locate stolaen laptops
features -tracks stolen laptops once theft is reported
contact absolute software
packaging -not available for alienware -inspiron and xps -standard and prmium versions -apos only gps tech $1.000 service guarantee
americas best supprt in home service after remote diagnosis phone support
americas best support 90 days inspiron 1 yeras xps upsell aw
dell service offerings vs bestbuy -more expensive than dell
dell tech concierge offers 24/7 access to pc and electronics through phone and live chat who will help get your computer running at it's best. we do it for yous so you don't have to - dtc even w/o hardware support all windows based
-online back up service -antivirus and spyware removal -those who avail for dtc always go for 3 years.
solution station installation digital delivery- enables customer to purchase a software at pos
business systems -xps, inspiron, alienware
byod: bring your own device -this includes tablets and phones -allows individuals to access a secure network with their own personal devices dont sell pro support if they're not in byod -check art tool
dont sell 90 2 yr last resort 1 yr.
Laptop corning gorilla glass
Inspiron 15z Ultrabook XPS 12 XPS 13
XPS 14
XPS 15
dual video card
dual hard drive
touch capability
Inspiron 15 optional Inspiron 14R optional Inspiron 15R optional Inspiron 15z Ultrabook optional XPS 12 touch
skull candy
Inspiron 15z Ultrabook
Inspiron 14z Inspiron 15R Special Edition skull candy w/ subwoofer
Inspiron 17R Special Edition
1080p res
XPS 12
Inspiron 15R Special Edition
Inspiron 17R Special Edition XPS 15 XPS 13 Alienware M17x (+3D) optional Alienware M18x
900p res
Inspiron 17 Inspiron 17R
XPS 14 Alienware M14x optional
Alienware M17x
720p res Inspiron 15 Inspiron 15R Alienware M14x XPS 13
XPS 15
HDMI in and out xps-14 xps-15 alienware-m18x alienware-m17x inspiron-15r inspiron-17r inspiron-14z inspiron-15z xps-14 inspiron-15 inspiron-14r inspiron-17
pentium processor inspiron-15 inspiron-17
carbon fiber xps-12 xps-13
magnesium palm rest
xps-12
xps-15
xps-13
xps-14
machined aluminum xps-12 xps-14 xps-15 xps-13
steam
alienware command center
trulife inspiron-14r inspiron-14z inspiron-15 inspiron-15r inspiron-17 inspiron-17r inspiron-17r-se xps-14 xps-15
anti glare inspiron-17r-se
kensington lock xps-15 xps-14 inspiron-17r-se inspiron-17r inspiron-17 inspiron-15z inspiron-15r-se inspiron-15r inspiron-15 inspiron-14z inspiron-14r
400 nit display inspiron-17r-se xps-12 xps-14
350 nit xps-13 xps-15
triple writer inspiron-15r-se optional inspiron-17r-se optional
desktop
dual video card
dual hard drive
pentium processor inspiron-660s inspiron-660 inspiron-one-20 inspiron-one-23 xps-18
core i xtreme edition alienware-x51 alienware-aurora-r4 xps-8500 xps-8500-se inspiron-660s inspiron-660 inspiron-one-20 inspiron-one-23 xps-18 xps-one-27
nvidia optimus
physx
mountable all in one desktop
triple writer alienware-aurora-6