User guide

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A user guide or user's guide, also commonly known as a manual, is a technical communication document intended to give assistance to people using a particular system.[1] It is usually written by a technical writer, although user guides are written by programmers, product or project managers, or other technical staff, particularly in smaller companies.[2]

User guides are most commonly associated with electronic goods, computer hardware and software, although they can be written for any product.[3]

Most user guides contain both a written guide and the associated images. In the case of computer applications, it is usual to include screenshots of the human-machine interface(s), and hardware manuals often include clear, simplified diagrams. The language used is matched to the intended audience, with jargon kept to a minimum or explained thoroughly.

Contents of a user manual[edit]

The sections of a user manual often include:

  • A cover page
  • A title page and copyright page
  • A preface, containing details of related documents and information on how to navigate the user guide
  • A contents page
  • A guide on how to use at least the main function of the system
  • A troubleshooting section detailing possible errors or problems that may occur, along with how to fix them
  • A FAQ (Frequently Asked Questions)
  • Where to find further help, and contact details
  • A glossary and, for larger documents, an index

History[edit]

The user guide engraved into a model of the Antikythera Mechanism.

User guides have been found with ancient devices. One example is the Antikythera Mechanism[4], a 2,000 year old Greek analogue computer that was found off the coast of the Greek island Antikythera in the year 1900. On the cover of this device are passages of text which describe the features and operation of the mechanism.

As the software industry was developing, the question of how to best document software programs was undecided. This was a unique problem for software developers, since users often became frustrated with current help documents[5]. Some considerations for writing a user guide that developed at this time include:

  • length and reading difficulty[5]
  • the role of printed user guides for digital programs[6]
  • user-centered design[6]

Computer software manuals and guides[edit]

User manuals and user guides for most non-trivial software applications are book-like documents with contents similar to the above list. They may be distributed either in print or electronically. Some documents have a more fluid structure with many internal links. The Google Earth User Guide[7] is an example of this format. The term guide is often applied to a document that addresses a specific aspect of a software product. Some usages are Installation Guide, Getting Started Guide, and various How to guides. An example is the Picasa Getting Started Guide.[8]

In some business software applications, where groups of users have access to only a sub-set of the application's full functionality, a user guide may be prepared for each group. An example of this approach is the Autodesk Topobase 2010 Help[9] document, which contains separate Administrator Guides, User Guides, and a Developer's Guide.

References[edit]

  1. ^ "Online Technical Writing: User Guides". hcexres@io.com. Retrieved 13 August 2009.
  2. ^ Gary Blake and Robert W. Bly, The Elements of Technical Writing, pg. 143. New York: Macmillan Publishers, 1993. ISBN 0020130856
  3. ^ "Manuals Brain - all useful manuals at one place!". manualsbrain.com. Retrieved 2017-08-15.
  4. ^ "Boffins decipher manual for 2,000-year-old Ancient Greek computer". Retrieved 2018-11-29.
  5. ^ a b c Chafin, Roy (January 1982). "User Manuals: What Does the User Really Need?". SIGDOC '82 Proceedings of the 1st annual international conference on systems documentation: 36–39 – via ACM Digital Library.
  6. ^ a b McKee, John (August 1986). "Computer User Manuals in Print: Do They Have a Future?". ACM SIGDOC Asterisk Journal of Computer Documentation. 12: 11–16 – via ACM Digital Library.
  7. ^ "Google Earth User Guide". Google. 4 June 2009. Retrieved 13 August 2009.
  8. ^ "Getting Started with Picasa: Getting Started Guide". Google. 15 June 2009. Retrieved 13 August 2009.
  9. ^ "Autodesk Topobase 2010 Help". Autodesk. Retrieved 13 August 2009.

See also[edit]