Ortiz was born in San Juan, Puerto Rico and raised in Orlando, Florida. Passionate to become a "ballerina" and she explored her dancing talents after receiving a scholarship to The Southern Ballet Theater Performing Art Centre in Orlando. She continued dancing but eased out of it in middle school as her interest in theatre and acting grew. She worked in Orlando as an extra on the Universal Studios backlot. Following in her older brother's footsteps, she was accepted into the Dr. Phillips High School performing arts magnet program. After four years of study, Ortiz began working in several productions like Latins Anonymous (Orlando Fringe Festival), West Side Story as Maria, A Midsummer Night's Dream as Helena, The Vagina Monologues (Orlando Premiere) and The Edinburgh, Scotland Fringe Festival.
While attending the University of Central Florida for a Bachelor in Fine Arts, Ortiz was given an opportunity to work on television show, Splat! as a host. After the first season, a two week road trip "vacation" to Los Angeles turned into permanent relocation to Los Angeles. Ortiz quickly started working on a local television show called LATV Live as a VJ.
While working at the Hard Rock Cafe as a hostess, Ortiz was cast as in the comedy Date Movie as Jell-O, a Jennifer Lopez impersonation. During the movie's filming, she was cast the television series South of Nowhere. Shortly after, she was cast in the pilot Emily's Reason's Why Not, which was picked up and aired in 2006. She currently is an anchor for Si TV and E! News. Ortiz was “One of the Top 25 Latinas of 2006” from Maxim en Español. Ortiz currently portrays the role of "Raquel Saldana" in Hit the Floor, a new scripted VH1 series that premiered May 2013.