Virgin Mobile USA

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Virgin Mobile USA, L.P.
  • Wireless communications
  • Entertainment
Fate Merged November 24, 2009 (2009-11-24)[1]:75
Founded Warren, New Jersey, United States (October 2001 (2001-10))
Headquarters Warren, New Jersey, United States
Number of locations
  • 40,000 (handset retail partners)
  • 150,000 (Top-Up card retailers)
Area served
  • Contiguous United States
  • Hawaii
  • Puerto Rico
Key people
  • Jeff Auman, Vice President, Virgin Mobile USA Business Line
  • Mark Lederma, Business Line Director
  • Wireless phones, Mobile broadband devices
  • Beyond Talk Unlimited Data & Messaging plans
  • PayLo Talk & Text plans
  • Broadband2Go plans
Number of employees
500 (2009)[citation needed]
Parent Sprint Corporation[1]:329
  • Assurance Wireless of South Carolina, LLC
  • Helio
  • Virgin Mobile USA, L.P.
Footnotes / references

Virgin Mobile USA is a prepaid wireless voice, messaging, and mobile broadband service provider in the contiguous United States, Hawaii and Puerto Rico under the Virgin Mobile, sub brands payLo and Assurance Wireless. Virgin Mobile USA is a wholly owned subsidiary of Sprint Corporation.

Founded in 2001 as a joint venture between Virgin Group, SingTel and original Sprint Corporation, Virgin Mobile USA commenced operations in June, 2002 as a mobile virtual network operator (MVNO) providing services via the Sprint 1900 MHz CDMA network. In 2008, Virgin Mobile USA acquired post-paid services provider Helio, Inc. then in 2009, Sprint Nextel bought out joint venture partner Virgin Group, becoming the sole owner of Virgin Mobile USA.

On May 31, 2012, Virgin Mobile USA began offering products and services compatible with the Sprint's 2500 MHz 4G WiMAX network, and on February 25, 2013, Virgin Mobile USA began offering its first 4G LTE device, the Samsung Galaxy Victory 4G LTE made available for $299.99 without contract.

Virgin Mobile-branded handsets and broadband access devices are available online and at more than 40,000 retail partner locations including Best Buy, RadioShack, Target, Walmart and independent dealers nationwide. Virgin Mobile branded top-up cards are available online and in 150,000 retail locations nationwide.

Sprint Corporation licenses the right to use the Virgin Mobile brand in the United States from United Kingdom-based Virgin Group. Virgin Mobile USA is headquartered in Warren, New Jersey, United States and provides service to approximately 6 million customers.[2]



Virgin Mobile USA, Inc. was formed in 2001 as a joint venture between Virgin Group, Singapore Telecommunications Limited and Sprint Corporation. Led by founding CEO Dan Schulman, who was appointed in September 2001, Virgin Mobile USA began operating in the summer of 2002 and was the first mobile virtual network operator in the United States. Virgin Mobile USA was one of the first companies in the United States to offer prepaid cellular service and was the first prepaid-only provider.[citation needed]

Initial public offering[edit]

In May 2007, Virgin Mobile USA, Inc. initiated an initial public offering (IPO) by filing with the United States Securities and Exchange Commission.[3] On October 10, 2007, Virgin Mobile's sold 27.5 million shares at US$15 per share, at the low end of the original $15–$17 prediction.[4]

On November 15, 2007, approximately one month after the IPO, Virgin Mobile USA announced earnings for the three-month period ended September 30, 2007. The company reported that its third-quarter loss widened to $7.3 million, compared with a loss of $5.1 million in the year-ago quarter. The company also reported a pro-forma loss of 15¢ per share, compared with a loss of 10¢ per share in the year-ago period. As of November 16, 2007, shares of the company's common stock had declined to $9.19 per share.[citation needed]

The company reported in 2007 that it held an exclusive license for the Virgin Mobile brand in the United States, U.S. Virgin Islands and Puerto Rico until the end of 2027. In exchange, Virgin Mobile USA agreed to pay 0.25% of gross revenues up to an annual limit of $4 million, adjusted annually for inflation.[5]

This independent retailer located in Manhattan offers products and services from several Sprint-owned prepaid brands, including Virgin Mobile.

Acquisition of Helio[edit]

In 2008, Virgin Mobile USA acquired Helio, Inc., a competing mobile virtual network operator (MVNO) also hosted on the Sprint network, aimed at post-paid, contract users.[6] By late 2009, Virgin Mobile USA ceased selling new Helio phones or service, dropping the Helio name.[citation needed]

Full acquisition by Sprint Nextel[edit]

On July 28, 2009, Sprint Nextel Corporation agreed to acquire the outstanding shares of Virgin Mobile USA, Inc. in return for Sprint Nextel stock valued at approximately US$5.50 per share of Virgin Mobile USA common stock.[7] Prior to the purchase, Sprint Nextel owned 13.1% of Virgin Mobile USA.[8]

After the acquisition, Sprint Nextel formed the Sprint Prepaid Group an organizational division which included Sprint's other prepaid offerings, Boost Mobile and Common Cents Mobile.

Initial smartphones and Beyond Talk plans introduction[edit]

In May 2010, Virgin Mobile USA began offering its first smartphone, the BlackBerry Curve 8530, combined with new, unlimited text and data Beyond Talk-branded plans.[9]

Discontinuation of Helio[edit]

Sprint Nextel announced in March 2010 that Virgin Mobile USA would stop providing service to Helio post-paid customers on May 25, 2010. Sprint Nextel offered Helio customers incentives to switch to Sprint-branded service plans.[10]

Integration of Common Cents Mobile[edit]

On May 18, 2011, Sprint Nextel discontinued operating its Common Cents Mobile pre-paid brand. Common Cents Mobile customers were transitioned to a Virgin Mobile USA payLo service plan that allowed the former Common Cents Mobile customers to keep their existing $.07 per minute rate.[11][12]

Initial 4G devices[edit]

In May 2012, Virgin Mobile USA began offering 4G products and services using Sprint's WiMAX network. The HTC EVO V 4G, which was also previously released by Sprint as the HTC EVO 3D was the first 4G smartphone.[13]

On February 25, 2013, Virgin Mobile USA released the Samsung Galaxy Victory 4G LTE, its first 4G device using Sprint's 4G LTE network. On June 28, 2013, Virgin Mobile USA released the Apple iPhone 5, its second device taking advantage of Sprint's LTE network.[14] On April 1, 2014, Virgin Mobile USA released the NETGEAR Mingle mobile hotspot, its first tri-band device which is capable of using all three of Sprint's LTE bands.


Virgin Mobile USA offers wireless products and services through Virgin Mobile, payLo by Virgin Mobile, and Assurance Wireless Brought to You by Virgin Mobile.

Virgin Mobile[edit]

Virgin Mobile-branded service is available to all wireless customers within the Sprint nationwide network's in the contiguous United States, Hawaii and Puerto Rico coverage areas.

Assurance Wireless[edit]

Virgin Mobile USA offers lifeline telephone service subsidized by the United States Federal Communications Commission's Universal Service Fund under the Assurance Wireless Brought to You by Virgin Mobile brand. The program offers a free wireless phone, 250 free local and domestic long distance voice minutes and unlimited text messages per month to people who meet eligibility requirements and live in a participating state. In addition to the standard services users receive, users may add additional voice minutes, text messages and international long distance via pre-payment using a credit card, debit card, Virgin Mobile top up card or PayPal.

Assurance Wireless users do not receive a bill, are not required to sign a contract and do not pay activation fees or recurring fees.

As of January 2013, Assurance Wireless service is available to qualifying residents of Alabama, Arkansas, California, Connecticut, Delaware, District of Columbia, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin and West Virginia.


Virgin Mobile USA provides wireless services in the contiguous United States, Hawaii and Puerto Rico via parent, Sprint's nationwide 1900 MHz CDMA, EVDO, WiMAX, LTE and Sprint Spark networks.[15]


Virgin Mobile products and services are sold via the Web site and at partner retail outlets, including Best Buy, RadioShack, Target and Walmart.[16]

Current devices[edit]

Virgin Mobile USA current hardware includes basic and feature phones, Android and smartphones, and also mobile broadband devices.

  • Samsung Entro (payLo)
  • Samsung Montage (payLo)
  • Kyocera Brio (payLo)
  • Kyocera Kona (payLo)
  • Kyocera Event
  • Kyocera Rise
  • Samsung Galaxy Victory 4G LTE
  • Samsung Galaxy Ring
  • Samsung Galaxy Reverb
  • Samsung Galaxy S5
  • LG Optimus F3 4G LTE
  • LG Volt
  • LG Tribute
  • Virgin Mobile Reef by ZTE
  • Virgin Mobile Awe by ZTE
  • Virgin Mobile Supreme by ZTE
  • Virgin Mobile Lumia 635
  • HTC Desire
  • Kyocera Contact
  • Kyocera Hydro VIBE

Service plans[edit]

Virgin Mobile USA offers services under three branded service plan types: "payLo" voice, text messaging and mobile web access plans, "Beyond Talk" voice, multimedia messaging and data plans and "Broadband2Go" data plans. Virgin Mobile USA service plans for phones do not include access to call forwarding, three way calling or roaming. Virgin Mobile maintains the text content of text messages for three months and records of to whom and when text messages were sent for two to three months.[17]


Virgin Mobile USA offers talk, text messaging and mobile web access plans for feature phones under the payLo by Virgin Mobile brand. Virgin Mobile USA offers both monthly and pay-per-use payLo-branded service plans. There is no minimum monthly fee but any unused balance does not carry over from month to month. Customers must purchase at least $30 every 90 days to keep an account active.[18]

  • $40 Per Month - Unlimited Minutes, Unlimited Text, 50MB of Web Access.
  • $30 Per Month - 1500 Minutes, 1500 Text, 30MB of Web Access.
  • $20 Per Month - 400 Minutes, 15¢/Text, $1.50/MB for Web Access.

Beyond Talk[edit]

Virgin Mobile USA offers talk, text and data service plans for smartphones under the Beyond Talk brand. All Beyond Talk service plans include unlimited messaging and unlimited data, with the first 2.5 GB of data at full-speed. Beyond Talk service plan prices begin at $35 per month for 300 voice minutes. A mid-range service plan includes 1200 minutes per month for $45 and the highest price plan includes unlimited voice minutes for $55. Customers with a compatible smartphone can add tethering for an additional monthly fee of $15, a service which also includes an extra 1 GB of full-speed data. Apple iPhone customers can get a $5 discount on Beyond Talk plans by signing up for Auto Pay.

  • $35/mo. - 300 Anytime Minutes, Unlimited Messaging and Data.
  • $45/mo. - 1200 Anytime Minutes, Unlimited Messaging and Data.
  • $55/mo. - Unlimited Anytime Minutes, Unlimited Messaging and Data.


Data-only "Broadband2Go" plans are compatible with Virgin Mobile USA's mobile broadband modems. Users may purchase access to Broadband2Go services by the day or by the month. There's a daily plan offered with 250 MB of combined 3G/4G access and two different monthly plans: one with 1.5 GB of combined 3G/4G access or one with 6 GB of combined 3G/4G access. Data access is cut off once the pre-established daily or monthly download limit is reached.

Virgin Mobile discontinued certain 3G plans, including a weekly plan with a 100 MB allowance and monthly plans with an allowance of either 500 MB or 2.5 GB.

  • $5/day - 250 MB of combined 3G/4G access.
  • $25/mo. - 1.5 GB of combined 3G/4G access.
  • $55/mo. - 6 GB of combined 3G/4G access.

Account security[edit]

In September, 2012, media outlets began reporting on the findings of Kevin Burke, a software developer and Virgin Mobile USA customer. Burke's experimentation led him to claim that Virgin Mobile USA's account security practices do not adequately protect customer account information.[19]

To access their account via the Virgin Mobile USA website, customers must enter their ten-digit telephone number and a six-digit password. The maximum possible number of six-digit passwords is one million, a relatively small number. According to Burke, Virgin Mobile USA did not employ security techniques that would prevent an attacker from rapidly cycling through all possible password permutations, allowing a brute force attack to succeed in twelve days or less.[19]

In response to the wide media coverage, Virgin Mobile updated its online account access system, limiting users to 20 attempts from one IP address.[19]


Beginning on 2 May 2011, Virgin Mobile USA launched a campaign that revolved around a fictional Hollywood celebrity couple "Sparah". The campaign was expected to last six months, but ran through the end of 2011. Virgin Mobile produced multiple videos and photo galleries that starred the fictional couple and posted them to a dedicated website "" Virgin Mobile USA hoped to connect the ability for consumers to enjoy data-intensive web content using a Virgin Mobile USA unlimited data plan.[20][21]

In August 2011, Virgin Mobile USA aired television ads that parodied elements of T-Mobile USA and AT&T Mobility's marketing, featuring an unflattering portrayal of spokespersons for both brands.[22]

In March 2012, Virgin Mobile introduced an ad campaign featuring Richard Branson, founder of Virgin Group and the slogan "We answer to a higher calling".[23]

See also[edit]


  1. ^ a b c d "Form 10-K Annual Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 for the fiscal year ended December 31, 2011 Commission file number 1-04721 Sprint Nextel Corporation" (PDF). Sprint Nextel Corporation. 2012-02-27. Retrieved 2012-02-27. 
  2. ^ "Jobs At Virgin Mobile". Virgin Mobile USA. Retrieved 2010-07-14. 
  3. ^ "Virgin Mobile USA Initial Public Offering". United States Securities and Exchange Commission. May 1, 2007. Retrieved 2007-07-13. 
  4. ^ Zuill, Lilla (2007-10-10). "UPDATE 1-Virgin Mobile USA IPO raises $412.5 mln". Reuters. 
  5. ^ "Virgin Trademark License Agreement for Virgin_Mobile_USA (VM)". Retrieved 2012-05-15. 
  6. ^ Reardon, Marguerite (2008-06-27). "Virgin Mobile USA buys Helio for $39 million". CBS Interactive. Archived from the original on 202-12-01. Retrieved 2010-07-14. Virgin Mobile USA will pay $39 million in stock to buy operator Helio, the company said Friday.  Check date values in: |archivedate= (help)
  7. ^ "Sprint Nextel To Acquire Virgin Mobile USA". Virgin Mobile USA, Inc. 2009-07-28. Retrieved 2012-11-14. 
  8. ^ Nickinson, Phil (2009-07-28). "Sprint purchases Virgin Mobile USA". WMExperts. Retrieved 2010-06-13. 
  9. ^ Flatley, Joseph L. (2010-05-06). "Sprint and Virgin Mobile announces Beyond Talk $25 prepaid plan, new prepaid brand". Engadget. AOL. Archived from the original on 2012-12-01. Retrieved 2010-07-14. 
  10. ^ Lee, Nicole (2010-03-02). "Virgin Mobile will end its postpaid plans starting by May 25". CNET. CBS Interactive. Retrieved 2012-04-20. 
  11. ^ "Common Cents Mobile". Common Cents Mobile. Common Cents Mobile. 2011-07-08. Archived from the original on 2011-07-08. Retrieved 2011-07-08. As of May 18, 2011, Common Cents Mobile has officially become payLo by Virgin Mobile. 
  12. ^ Dano, Mike (2011-04-08). "Sprint discontinues Common Cents Mobile prepaid brand". FierceWireless. FierceMarkets. Archived from the original on 2012-12-22. Retrieved 2012-12-22. Sprint Nextel (NYSE: S) said it will fold its Common Cents Mobile prepaid brand into its Virgin Mobile payLo offering in May, a move that brings to an end a brand Sprint launched less than a year ago. 
  13. ^ "HTC EVO V 4G (Virgin Mobile USA) hands-on". Engadget. Retrieved 20 June 2012. 
  14. ^ Volpe, Joseph. "iPhone 5 heading to Virgin Mobile on June 28th". Engadget. Retrieved 14 July 2013. 
  15. ^ [1][dead link]
  16. ^ "Find a Store". Virgin Mobile USA, Inc. Archived from the original on 2013-01-02. Retrieved 2013-01-02. 
  17. ^ Svensson, Peter (2011-09-29). "Document Shows How Phone Cos. Treat Private Data". The Seattle Times (The Seattle Times Company). Associated Press. ISSN 0745-9696. OCLC 9198928. Archived from the original on 2012-11-30. Retrieved 2012-11-30. ...Sprint Nextel Corp.'s Virgin Mobile brand keeps the text content of text messages for three months. 
  18. ^ "Virgin Mobile Help for Prepaid Cell Phone and Plans". Virgin Mobile USA. Retrieved 2010-06-13. 
  19. ^ a b c Goodin, Dan. "Millions of Virgin Mobile accounts at risk of password attacks". Ars Techinica. Condé Nast. Archived from the original on 2012-12-01. Retrieved 2012-11-05. Millions of cellphone users who subscribe to Virgin Mobile risk having their online accounts compromised because of a draconian password policy enforced by the US wireless provider, a software developer said. 
  20. ^ "Sparah Manufactured by Virgin Mobile". SPARAH Manufactured by Virgin Mobile. Virgin Mobile USA. 2011. Archived from the original on 2012-12-01. Retrieved 2012-12-01. 
  21. ^ "Virgin Mobile USA Launches Ad Campaign with Debut of Pop Culture Social Experiment". Virgin Mobile. Virgin Mobile USA. 2011-05-02. Archived from the original on 2012-12-01. Retrieved 2012-12-01. Virgin Mobile’s newest marketing campaign launches today, inviting customers to “Keep Up With Sparah.” 
  22. ^ Yin, Sara (2011-08-08). "Virgin Mobile Mocks T-Mobile's 'Carly' Spokeswoman". Ziff Davis. Archived from the original on 2012-12-01. Retrieved 2011-08-26. Sprint's prepaid arm, Virgin Mobile, took aim at T-Mobile spokeswoman "Carly" and an AT&T caricature in its latest advertisement. 
  23. ^ Vega, Tanzina (2012-03-05). "A Friendlier Cellphone Brand". New York Times (The New York Times Company). Retrieved 2011-03-06. 

External links[edit]