Visitor management

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Visitor management refers to tracking the usage of a public building or site. By gathering increasing amounts of information, a Visitor Management System can record the usage of the facilities by specific visitors and provide documentation of visitor's whereabouts.[1]

Proponents of an information rich visitor management system point to increased school security as one substantial benefit.[2] As more parents demand action from the schools that will protect children from sexual predators, some school districts are turning to modern visitor management systems that not only track a visitor's stay, but also check the visitor's information against national and local criminal databases.[3]

Visitor management technologies[edit]

Computer visitor management systems[edit]

Basic computer or electronic visitor management systems[4] use a computer network to monitor and record visitor information and are commonly hosted on an iPad.[5]

An electronic visitor management system improves upon most of the negative points of a pen and paper system.[6] Visitor ID can be checked against national and local databases, as well as in-house databases for potential security problems.[7][8] With the help of a visitor management system[9] you not only reduce the use of paper pen but it also helps you keep everything organized either it's check-in, check-out time of visitors or pre-inviting the visitors for an appointment. There are other elements to consider as well; visitor safety and security, evacuation management, notifying employees that a visitor has arrived and the visitor is willing to comply with non-disclosure agreements.[10] During the Coronavirus pandemic, touchless check-in became an important feature.[11] Businesses are likely to embrace touchless technologies and greater automation in response to the pandemic.[12]

Visitor management software as a service[edit]

Another alternative to visitor management software is an on-line, web based visitor management system offered as a service.[13] SaaS visitor management software for schools allows administrators to screen visitors upon entrance, often checking for sex offender status, and restrict access to unauthorized entrants.[14] SaaS visitor management software for the real estate industry allows landlords and managers to remotely control and monitor access rights without the need to pass physical keys and keycards to new tenants.[15] SaaS visitor management software for commercial offices allows facilities managers to automate their building's reception area with advocates of this type of system claiming a variety of benefits, including both security and privacy. Many modern SaaS visitor management systems are tablet-based apps, and are thin client solutions operating software as a service in the cloud.[16]

Visitor management systems on smart phones[edit]

Smart phone based visitor management system work similar to a web based system, but hosts can get real-time notifications or alerts on their device. Hosts can allow or deny visit to guest based on their interest or availability.

Smart phone based visitor management systems also enable features like automatic and touchless sign-in[17] using technologies that include QR codes and geofencing.

Integrations with other systems[edit]

Leading visitor management systems offer integration with other workplace management systems, such as access control[18] and Wi-Fi credentials.

See also[edit]


  1. ^ "How Technology is Evolving the Visitor Experience - Qube Magazine". Qube Magazine. 1 June 2017. Retrieved 21 June 2017.
  2. ^ Sims, Ashli (7 February 2007). "Closer Eye On Sex Offenders". KOTV.
  3. ^ Savicki, Mike (10 October 2007). "School Uses High-Tech Checkpoint for Visitors (article reprint)". Charlotte Observer.
  4. ^ SwipedOn. "Visitor Management System | Sign In App | In Out Board | USA". Retrieved 17 December 2020.
  5. ^ SwipedOn. "Features | SwipedOn USA Visitor Management System". Retrieved 17 December 2020.
  6. ^ "How Technology is Evolving the Visitor Experience - Qube Magazine". Qube Magazine. 1 June 2017. Retrieved 21 June 2017.
  7. ^ Moorhouse, Ed (20 January 2008). "Kiosks guard the lobbies at Lenape district's high schools". Burlington County Times.
  8. ^ Toppo, Greg (10 October 2006). "High-tech school security is on the rise". USA TODAY.
  9. ^ "Visitor Management System Features | Vizitor". Retrieved 4 June 2020.
  10. ^ "What is Visitor Management? Everything you need to know". Retrieved 17 December 2020.
  11. ^ "Denver-based firm develops technology to reduce in-office touchpoints". Retrieved 18 September 2020.
  12. ^ "How COVID-19 may change the way people work". Retrieved 14 December 2020.
  13. ^ "Visitor Management made easy". Sine. Retrieved 22 July 2020.
  14. ^ RAPTOR (9 January 2017). "School Safety and Security Technology". Raptor Technologies. Retrieved 27 March 2019.
  15. ^ Dale, Brady. "Kisi is a 'digital doorman' so you can control locks with your mobile phone". Brooklyn. Retrieved 18 May 2015.
  16. ^ Battersby, Jeffery (10 December 2013). "App replaces your human receptionist with an iPad". Macworld. Retrieved 15 September 2016.
  17. ^ "Staff management | Time and Attendance". Sine. Retrieved 22 July 2020.
  18. ^ "What is Access Control and How Can it Help?". Sine. 26 February 2020. Retrieved 22 July 2020.

External links[edit]