Vtiger CRM

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Vtiger CRM
Developer(s) vtiger
Initial release 2004
Stable release 6.4.0 / October 16, 2015; 9 months ago (2015-10-16)
Written in PHP
Operating system Cross-platform
Available in multilingual (~20)
Type Customer Relationship Management
License vtiger Public License Version 1.2 (based on the MPL 1.1)[1]
Website www.vtiger.com

Vtiger CRM is a popular open source CRM application developed by the company Vtiger. Vtiger CRM is available as free open source software based on PHP and MySQL, and as a subscription-based cloud application through Vtiger's website.

History[edit]

In September 2004, the first developer version of Vtiger CRM 1.0 was published online as a fork of version 1.0 of the SugarCRM project.[2]

In December 2004, the first commercial version of Vtiger CRM 3.2 was launched.[3] The project saw 10,000 downloads on SourceForge by the commercial release.[4]

In April 2005, Vtiger CRM 4.0 launched.[2] By the end of April, the project had been downloaded a total of 150,000 times on SourceForge.[5]

On March 2007, Vtiger CRM 5.0 launched.[2] By the end of March, the project had been downloaded a total of 600,000 times on SourceForge.[6]

In September 2010, Vtiger launched Vtiger CRM On Demand, a cloud-based version of its downloadable CRM. This eliminated the need for developers to install and support the application on-premise.[7]

In 2014, Vtiger launched Vtiger CRM 6.0, which is the current major version of Vtiger Open Source.[2] This included an interface redesign and a built-in extension marketplace,[8] enabling third-party developers to develop plugins and extensions for Vtiger CRM, which non-technical users could then purchase and install directly from the Vtiger CRM interface. In 2014, Vtiger CRM was also named an open source market leader for 7 of the last 8 years.[9] By late 2014, Vtiger CRM been downloaded on SourceForge more than 3.7 million times.[10]

On June 29, 2016, Vtiger CRM open source crossed both 4.5 million downloads on SourceForge,[11] and 100 third party extensions listed on the Vtiger extension marketplace.

Features[edit]

In its most recent version 6.3.0 (current as of June 4, 2015), vtiger offers all the usual CRM functions:

  • Sales automation (customizable product entries, inventory management, quotations, billing, and trouble ticketing)
  • Customer support & service functions, including a customer self-service portal
  • Marketing automation (lead generation, campaign support, knowledge bases)
  • Inventory Management
  • Analysis and reporting

User interaction features include:

In addition, vtiger features multiple database support, security management, and various web forms. The project is available in 22 different languages.

Interface similarities between vtiger and the CRM module of the Zoho Office Suite have been noted, however, this seems to be attributable to common corporate sponsorship, not to a common software code base.

Technology[edit]

vtiger is built on the AMP (Apache, MySQL, and PHP) stack with code from other open source projects such as SugarCRM. The core development team of vtiger CRM is based in Bangalore, India.

Installation[edit]

vtiger CRM installation is done entirely from an HTML/PHP web interface. One can install vtiger CRM 4.X and 5.x on a standard webserver using cPanel provided they have the correct version of PHP and MySQL already installed. Beginning with version 5.x, the vtiger CRM package is available with an optional PHP/MySQL bundled installer. The procedure involves downloading the .tar files from the vtiger CRM website and then using the control panel file manager to upload and untar the source files. Open source program files, extensions, and language packs are available from the vtiger CRM downloads page.

vtiger CRM is also offered as a hosted service which does not require installation on your own web server.[12] vtiger CRM On Demand is delivered using Amazon's EC2 platform.[13]

Add-ons[edit]

Business card reader for Vtiger CRM - save business cards info into Vtiger CRM as contacts.

See also[edit]

References[edit]

External links[edit]

Literature[edit]