|Genre||Japanese restaurant + noodle bar|
Number of locations
The first Wagamama was opened in 1992 in Bloomsbury, London, founded by Alan Yau, who subsequently created the Chinese restaurants Hakkasan and Yauatcha. In June 2005, the restaurant's owner Graphite Capital sold the majority stake of 77.5% to Lion Capital LLP for £103 million. In April 2011, the chain was sold to Duke Street Capital, for an estimated sum of £215 million.
As of January 2014, the chain included over 190 restaurants, with 130 being in the United Kingdom. The chain was acquired for £559m by the Restaurant Group, owner of Frankie & Benny's, Garfunkels, and other well known fast casual dining chains in October 2018.
Other restaurants are located in Austria, Bahrain, Belgium, Bulgaria, Cyprus, Denmark, Gibraltar, Greece, Ireland, Italy, Malta, the Netherlands, New Zealand (until 2019), Oman, Qatar, Slovakia, Spain, Sweden, Turkey, the UAE, and the United States. A new restaurant has opened at the beginning of 2019 in France. Wagamama has released two cookbooks in order to further extend its brand.
The word wagamama (わがまま) is Japanese for "self-indulgent", "self-centred", "disobedient" or "wilful" and is most often translated by the brand as "naughty child". Wagamama brands itself as following the process of kaizen.
In November 2015, the chain was named by the Marine Conservation Society as one of seven restaurants surveyed that failed to meet a basic level of sustainability in its seafood. However, this was later retracted, as Wagamama revealed more information about the origin of its seafood.
In December 2017, Wagamama apologised after it was revealed some workers in Finchley were warned they would face disciplinary action if calling in sick over Christmas. The manager of the North Finchley branch asserted it was the responsibility of staff members, according to their contracts and handbook, to find somebody to cover their shifts. Wagamama said this was an isolated incident, not part of its employment policy.
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- "Wagamama open up and jump up the ratings - Fish2Fork". Archived from the original on 29 November 2016. Retrieved 28 November 2016.
- "Wagamama apology for 'don't be sick' staff notice". BBC News. 24 December 2017.