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A Wardley map is a map of the structure of a business or service, mapping the components needed to serve the customer or user. Wardley maps are named after Simon Wardley who claims to have created them in 2005.[third-party source needed] This form of mapping was first used in Fotango (a British company) in 2005, within Canonical UK between 2008 and 2010[third-party source needed] and components of mapping can be found in the "Better For Less" paper published in 2010.
Each component in a Wardley map is classified by the value it has to the customer or user and by the maturity of that component, ranging from custom-made to commodity. Components are drawn as nodes on a graph with value on the y-axis and commodity on the x-axis. A custom-made component with no direct value to the user would sit at the bottom-left of such a graph while a commodity component with high direct value to the user would sit at the top-right of such a graph. Components are connected on the graph with edges showing that they are linked.
Much of the theory of Wardley mapping is set out in a series of nineteen blog posts written by Wardley and a dedicated wiki called Wardleypedia. As use of the technique has broadened to new institutions and been used to map new things the application of the technique in practice has drifted from the original vision.
Imagine that we want to set up a new drone courier service. The user need is to receive packages quickly from our company. Our objective as a company is to meet this user need by delivering packages quickly to customers. This is a high-value, low-commodity component and is placed at the top-left of a Wardley map. If there were dozens of competing drone courier companies this component would move right on the Wardley map, indicating that the service is closer to being a commodity.
Other components are mapped similarly. For example, a drone operator needs to be aware of the weather conditions to determine the route a drone should take and the maximum weight it can carry. Weather information is of little value to the customer and can be bought from a wide range of weather data providers. It is thus placed at the bottom-right of the Wardley map.
Wardley maps are used within UK government, with particular interest within the Government Digital Service (GDS) for strategic planning and identifying the best targets for government digital service modernisation.
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The Wardley mapping process for abstracting a business or service into components is often not intuitive to people who experience it for the first time. A particular challenge is the subjective placement of each component on a Wardley map, with different people and even the same people at different times likely to place a component in a significantly different position on the map. While there is still value in identifying these uncertainties and differences of opinion, detractors claim that the same valuable discussion could have been achieved without the Wardley mapping process being involved.
Simon Wardley claims that much of the process's value lies in "exposing assumptions. allowing challenge and creating consensus"[non-primary source needed] — but detractors worry that the process in fact lets people "launder assumptions into facts, delegitimise challenge (and still create consensus)".
- Wardley, Simon (2 February 2015). "An introduction to Wardley (Value Chain) Mapping". blog.gardeviance.org. Retrieved 5 November 2018.
- Wardley, Simon (3 February 2014). "A Wardley Map". blog.gardeviance.org. Retrieved 1 November 2019.
- Wardley, Simon (24 August 2013). "Mapping and playing games". blog.gardeviance.org. Retrieved 1 November 2019.
- Maxwell, Liam (7 September 2010). "Better for Less" (PDF). The Network for the Post-Bureaucratic Age.
- Wardley, Simon (7 March 2018). "Wardleymaps". Medium. Retrieved 5 November 2018.
- "Wardleypedia". wardleypedia.org. 31 October 2017. Retrieved 5 November 2018.
- Thompson, Mark (9 October 2015). "The power of situational awareness for digital government". Computer Weekly. Retrieved 5 November 2018.
- Thompson, Mark; Fishenden, Jerry (December 2014). "Practical application of ITC framework: mapping HS2's infrastructure". Digitizing Government: Understanding and Implementing New Digital Business Models. Figure 3: Palgrave Macmillan. ISBN 9781137443625. OCLC 942512666. Retrieved 5 November 2018 – via ResearchGate.CS1 maint: location (link)
- "LeadingEdgeForum/atlas2". Leading Edge Forum. Retrieved 5 November 2018 – via GitHub.
- "atlas2". atlas2.wardleymaps.com. Leading Edge Forum. Retrieved 14 December 2018.
- Wardley, Simon [@swardley] (22 July 2017). "All maps are imperfect representations. Their value is in exposing assumptions. allowing challenge and creating consensus" (Tweet). Retrieved 5 November 2018 – via Twitter.
- Edgar, Matt (13 August 2017). "What do Wardley maps really map? A settler writes". Matt Edgar writes here. Retrieved 5 November 2018.[self-published source?]