It was opened in 1998. It consists of eight storeys, for a total gross floor area of 183,000 square feet (17,000 m2), and sitting on a land area of 106,000 square feet (9,800 m2). West Mall houses a mix of retailers, such as fashion and accessory vendors, jewellery retailers, gifts and specialty stores, telcos, cafes and restaurants, a food court, a six-screen theatre, post office, community library, music school, electrical and household store and a supermarket. The mall also has a carpark occupying three basement levels.
The latest addition to the mall was a Cathay Cineplex, which replaced WE Cinema (formerly Eng Wah Cinemas) on February 2013.