Left in an isolated industrial area by post-war reconstruction, it is the least busy station on the network with just 150,000 boardings in the 12 months to 31 March 2005.
West Street was one of the Park and Ride stations. However, on 16 February 2008, the car park was closed as part of the M74 enabling works. The east side of Shields Road car park is closer to West Street than Shields Road.
West Street is one of the stations mentioned in Cliff Hanley's song The Glasgow Underground.