Wikipedia:OTRS noticeboard

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Welcome to the OTRS noticeboard

Wikimedia's volunteer response team (OTRS) handles copyright permissions, email inquiries from the public, reuse inquiries, article errors, and a wide range of non-public inquiries. The email service is operated and managed by a cross-project team of volunteers at the Meta-Wiki level and not by the English Wikipedia community. Actions by OTRS volunteers on English Wikipedia are ultimately subject to review by the Arbitration Committee.

Please be aware that there is sometimes a backlog in processing tickets sent to the permissions-en queue. This backlog is currently 49 days.

This noticeboard is primarily for
  1. Permissions verification and inquiries for text and files (hosted on the English Wikipedia) said to have been granted permission via OTRS.
  2. Requests for OTRS volunteer review of matters that have been described as OTRS comments or actions.
  3. Other inquiries to OTRS volunteers that do not involve, disclose or reference private material.
Do not post
  • Private information or links to private information (including but not limited to emails, phone numbers, physical addresses).
  • Fishing requests (asking for all details of a ticket or generally probing ticket information). You should make a specific request and clearly state the reason for your request.
  • Additional questions on a point, once an OTRS volunteer has indicated they cannot answer due to privacy issues. (Further inquiries and any complaints should be made via email.)
  • Requests for OTRS access (use meta:OTRS/volunteering instead).
  • Questions regarding media hosted on Wikimedia Commons (use Commons:OTRS/Noticeboard instead).
  • Media questions unrelated to OTRS (use Wikipedia:Media copyright questions instead).
Useful OTRS email addresses
Removal of private or defamatory information Requests for oversight or
Submission of photos to be used in a Wikipedia article
Follow the instructions here
Confirmation of copyright permission
Follow the format given here
Reports of threatened harm to self or others
Guidance: Wikipedia:Responding to threats of harm
Reports of child pornography
See Wikimedia Legal Policies
Issues with an article about you or your organization
Guidance: Wikipedia:Biographies of living persons/Help
Any other inquiries involving private information

Noticeboard archives

Gauido photo[edit]

I am in contact with some people in Venezuela, attempting to get a photo of Juan Guaido to replace File:Juan_Guaidó_restored_version.jpg, which is up for deletion. I know absolutely nothing about uploading photos, or about Commons, so I need to tell these people to whom they can write, and what is needed. It would be helpful, but not essential, that Spanish is spoken. Can someone help? I would prefer just to send an email address that can be contacted by people in Venzuela. @ZiaLater: SandyGeorgia (Talk) 00:52, 5 February 2019 (UTC)

I heard from them already, and they have photos. I need instructions, preferably an email address, Thanks ! SandyGeorgia (Talk) 00:55, 5 February 2019 (UTC)
@Jamez42: SandyGeorgia (Talk) 01:01, 5 February 2019 (UTC)
@SandyGeorgia: We could ask @Alexcocopro:, I noticed that recently he has uploaded several pictures of the protests. I should mention that there are other images of Guaidó in his Commons category, but there could be a better one. --Jamez42 (talk) 01:09, 5 February 2019 (UTC)
@Jamez42: I am getting an official photo of Guaido-- a portrait type. Not after something amateur. Just need an email from someone who knows how to deal with image stuff. SandyGeorgia (Talk) 01:15, 5 February 2019 (UTC)
Hi SandyGeorgia. I'm not an OTRS volunteer, but I think you can ask the copyright holder(s) to look at c:COM:OTRS#Licensing images: when do I contact OTRS? for more details. Commons is multilingual so pretty much all of its pages are available in languages other than English, so they just need to check the top of the page. The email address they need to send an email to is found in WP:Contact OTRS. You can find example emails at c:COM:ET and WP:CONSENT. If the copyright holder uploads the files themselves using c:COM:UPLOAD, they might not even need to send in an email since they can use the "Interactive Release Generator" instead. -- Marchjuly (talk) 01:15, 5 February 2019 (UTC)
Thanks for the help Marchjuly, but I don't want to force people in the middle of a revolution to try to read an English page explaining things that even I, an experienced editor of more than 10 years, have never been able to understand. I can send them all of that, but getting someone to walk them through this would be so much more desirable. It is, after all, presidential :) SandyGeorgia (Talk) 01:19, 5 February 2019 (UTC)
Commons' pages are also in languages other than English. You have to go to the top of the page and change the language to Spanish (Espanol). -- Marchjuly (talk) 01:21, 5 February 2019 (UTC)
Ohh gotcha. I'll ping @Oscar .:, perhaps we could do something from Wikimedia Venezuela. --Jamez42 (talk) 01:23, 5 February 2019 (UTC)
I sent them the Spanish OTRS page, although it is so much to wade through. Thanks for your help ... would still love a personal email. @Sphilbrick: are you around? Thanks James ... if I had an email, my contacts can get the photo to someone. SandyGeorgia (Talk) 01:27, 5 February 2019 (UTC)
If by personal email you mean the email address of an individual editor, then that pretty much depends upon the individual editor. Have you tried asking for assistance at WP:Venezuela? Perhaps one of the members in that WikiProject wouldn't mind getting into contact with the copyright holders. -- Marchjuly (talk) 01:33, 5 February 2019 (UTC)
WP:Venezuela has four active editors-- we are all on this :) And we're up to our eyeballs in editing work! I am one of the members, and I am in contact with photo holders. Now I need someone to be the contact for uploading. I. Don't. Do. Images. cuz the copyright stuff scares the heck outta me. Sphilbrick will email me if he's around, but his contribs show he's not been active this week. SandyGeorgia (Talk) 01:38, 5 February 2019 (UTC)

Hi SandyGeorgia, would you mind send me the details by mail? I'd gladly reach to them via email or phone, --Oscar_. (talk) 01:48, 5 February 2019 (UTC)

Working on it ... of course, my contacts in Caracas don't want their names out, since the repression is still a difficult issue ... so stand by and something will happen! Thanks, SandyGeorgia (Talk) 01:59, 5 February 2019 (UTC)

 Done OK, we've got this covered now. It's all complicated by an environment where you can get thrown in prison, but we have everything needed now. @Oscar:, standby for tomorrow. As you know, things are a bit hectic in Venezuela right now! SandyGeorgia (Talk) 02:17, 5 February 2019 (UTC)

I am willing to collaborate with more images about Juan Guaidó. It is a bit difficult to take pictures since you have to go to the concentrations where he is. I have no problems with the issue of repression and the political environment, I have taken many photographs of the protests, which were sent without anonymity on different platforms. If everyone knows who made the photos, everyone will protect me, it happened to me. --Alexcocopro (talk) 14:26, 5 February 2019 (UTC)