This article's lead section may be too long for the length of the article. (December 2015)
Workplace revenge refers to the general action of purposeful retaliation within the workplace in an attempt to seek silence the victim and avoid accountability. Acts of revenge in the workplace are viewed by the retaliator as a defensive act in response to the offender's unwarranted and unfair actions. When the offender makes the first move that is viewed by an affected colleague as unjust, the victim will often feel a need for retaliation. Workplace revenge is often initially considered a violent act taking place between colleagues within an organization. However, this type of revenge within an organization is often nonviolent and legal. Workplace revenge often consists of silent and non-confrontational acts that directly affect the other person. Some examples include decisions to work more slowly, refusals to help the colleague, or ignoring tasks set forth by the offender.
Retaliation within an organization, specifically between colleagues, rarely impacts the organization significantly. However, the activity of revenge has a direct correlation with de-motivating employees as well as affecting productivity, therefore affecting the company's bottom line. It is also an indicator that there is a problem that could possibly grow from a disagreement between two employees (whether confrontational or not) to a drop in retention rates and loss of otherwise productive employees.
For every eight employees who see themselves as the targets of revenge, one is likely to exit the organization entirely. One way to combat revenge within the organization is to implement exit interviews. This is a way that companies can gain true, raw knowledge of what is really taking place within the organization, often because the exiting employee is no longer censored by a fear of possible organization retaliation.
Acts of retaliation within an organization can be categorized in two ways: work related retaliation and social retaliation. "Work retaliation victimization involves adverse work-related actions that have the purpose or effect of negatively altering the target’s job and that are intended by the instigator or perceived by the target to be a reprisal for the target’s behavior." This categorization of workplace revenge concerns work-related actions that are often tangible, formal, and documented in employment records. Examples include termination, demotion, poor performance appraisal, and cutting hours. These are actions by which a victim may feel the need to seek justice.
On the other hand, "social retaliation victimization involves antisocial behaviors that have the purpose or effect of negatively altering the target’s interpersonal relations with other organizational members and that are intended by the instigator or perceived by the target to be a reprisal for the target’s behavior." This type of retaliatory action refers to behaviors between members of an organization, both verbal and nonverbal, that often go undocumented. Examples of this type include harassment, insulting, blame, threats, or the "silent treatment." These acts of workplace revenge have the purpose of negatively altering the victim's interpersonal relations with other organizational members as well as potentially affecting work productivity.
Retaliation as a form of justice
In an attempt to seek justice as a response to what is perceived as an unfair act, an employee will often seek justice. The concept of justice has been defined in three categories of justice:
- distributive justice concerns the outcome of allocation, based on equity, equality or need. An example of this is the perceived fairness of distribution of tasks within an organization.
- procedural justice is the way in which individuals perceive the fairness of procedures that result from a decision process within an organization. An example would include ample advance notice of job related changes directly affecting the employee.
- interactional justice is the representation of behaviors associated with fairness of treatment by members within an organization, whether the interaction is between superiors to subordinates or among members of similar status.
There are forms of revenge that an individual may take against the organization as a whole, including theft, vandalism, or "milking the time clock." However, most kinds of workplace revenge are at the interactional level, between colleagues at a comparable level, or between an employee and manager. Revenge at this level is because it provides ample ground for personal violations of interpersonal exchanges: broken promises, insults, false accusations, and other misunderstandings.
Revenge as a coping strategy
The two common responses to one's unjust behavior are forgiveness and revenge. When one perceives he has been the victim of unjust behavior, he will evaluate the situation and select the appropriate coping response for the negative experience. If the victim views the situation with anger and resentment, he chooses revenge as the next necessary step. On the opposite side, if the victim is able to let go of the negative emotions attached to the circumstances, he will choose forgiveness. Individuals are more likely to forgive a transgressor if they avoid holding the transgressor accountable for the offense and if the transgressor is apologetic.
- Going postal
- Organizational retaliatory behavior
- Workplace bullying
- Workplace incivility
- Workplace violence
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- Yoshimura, S. (2007). Goals and emotional outcomes of revenge activities in interpersonal relationships. Journal of Social and Personal Relationships. 24, 87–98.