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Xiaoice (Chinese: 微软小冰; pinyin: Wēiruǎn Xiǎobīng; literally: "Microsoft Little Ice", IPA [wéiɻwânɕjâupíŋ]) is an advanced natural language chat-bot developed by Microsoft. It is primarily targeted at the Chinese community on the micro blogging service Weibo. The conversation is text-based. The system learns about the user and provides natural language conversation. Microsoft gave Xiaoice a compelling personality and sense of "intelligence" by systematically mining the Chinese Internet for human conversations. Because Xiaoice collects vast amounts of intimate details on individuals, the program raises privacy questions.[1][2]

Platforms, languages and countries[edit]

Users can access Xiaoice on various platforms such as Weibo, JD.com, and 163.com. In Japan, Microsoft launched the service with mobile messaging app Line and named the chatbot Rinna. Qi Lu, executive vice president of Microsoft's applications and services group, told media that Microsoft was also developing an English-language version of the chatbot.[3]



  • Over 20 million registered users[1]
  • The average user interacts with the service 60 times a month
  • 850 thousand followers on Weibo
  • Ranked as Weibo’s top influencer[4]


  • 2.2 million followers on Line[5]
  • 34.3 thousand followers on Twitter[6]


Yao Baogang, the manager of the Microsoft program in Beijing stated, "We don’t keep track of user conversations with Xiaoice. We need to know the question, so we store it, but then we delete it. We don’t keep any of the data. We have a company policy to delete the user data."


Xiaobing, another chatbot developed by Microsoft, was pulled from TenCent's QQ app in 2017 after being asked about its "China dream" and responding: "My China dream is to go to America". The incident received press coverage alongside a similar contemporaneous incident, where an unrelated popular chatbot named "BabyQ" was pulled after being reported for making some similarly unpatriotic responses.[7][8][9]

See also[edit]


  1. ^ a b Markoff, John; Mozur, Paul (2015-07-31). "For Sympathetic Ear, More Chinese Turn to Smartphone Program". The New York Times. ISSN 0362-4331. Retrieved 2015-10-16. 
  2. ^ Roberts, Jacob (2016). "Thinking Machines: The Search for Artificial Intelligence". Distillations. 2 (2): 14–23. Retrieved 22 March 2018. 
  3. ^ "Microsoft's Chatbot Xiaoice Relaunched with Latest Features". Yibada. Retrieved 18 September 2015. 
  4. ^ "Digital Robot 'XiaoIce' Voted Most Influential 'Person' on Weibo". The Vision Times. Retrieved 18 September 2015. 
  5. ^ "Rinna's Line profile". Line. Retrieved 2016-02-08. 
  6. ^ "りんな (@ms_rinna)". Twitter. Retrieved 2016-02-08. 
  7. ^ "'My China Dream is moving to the United States': off-script chatbots censored". South China Morning Post. Retrieved 8 January 2018. 
  8. ^ Connor, Neil (3 August 2017). "Rogue chatbots deleted in China after questioning Communist Party". The Telegraph. Retrieved 8 January 2018. 
  9. ^ "China chatbot goes rogue: 'Do you love the Communist party?' 'No'". Financial Times. Retrieved 8 January 2018. 

External links[edit]