NCS Group: Difference between revisions
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'''NCS Group''' (also known as '''NCS Pte Ltd''' or "'''NCS'''", previously known as '''National Computer Systems''') is a multinational [[information technology]] and [[communications engineering]] company headquartered in [[Singapore]]. NCS has over 9,600 staff located in more than 10 countries across [[Asia Pacific]].<ref name="straitstimes">{{cite news|title=NCS - Make IT Happen|newspaper=The Straits Times|date=20 November 2012|page=C17}}</ref> |
'''NCS Group''' (also known as '''NCS Pte Ltd''' or "'''NCS'''", previously known as '''National Computer Systems''') is a multinational [[information technology]] and [[communications engineering]] company headquartered in [[Singapore]]. Found in 1981 as an agency of the [[Government of Singapore|Singapore government]], it was privatised in 1996 and subsequently become part of the [[Singtel]] group in 1997. NCS has over 9,600 staff located in more than 10 countries across [[Asia Pacific]].<ref name="straitstimes">{{cite news|title=NCS - Make IT Happen|newspaper=The Straits Times|date=20 November 2012|page=C17}}</ref> |
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== History == |
== History == |
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NCS was founded in 1981 when the |
NCS was founded in 1981 when the Government of Singapore embarked upon initiatives to harness information technology (IT) for both the public and private sectors.<ref name=":0">{{Cite book|last=Hanna|first=Nagy|url=https://www.worldcat.org/oclc/769644297|title=National strategies to harness information technology : seeking transformation in Singapore, Finland, the Philippines, and South Africa|last2=Knight|first2=Peter T.|date=2012|publisher=Springer|others=|isbn=978-1-4614-2086-6|location=New York, NY|pages=45-46|oclc=769644297}}</ref> |
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It was restructured as a commercial entity in 1996 and a year later, became a wholly owned subsidiary of [[SingTel]] Group |
It was restructured as a commercial entity in 1996 and a year later, became a wholly owned subsidiary of [[SingTel]] Group.<ref>{{Cite web|last=siowmeng|date=2021-01-22|title=NCS Has Moved Out of Singtel Group Enterprise and Doubled Down on Digital Services|url=https://itcblogs.currentanalysis.com/2021/01/21/ncs-has-moved-out-of-singtel-group-enterprise-and-doubled-down-on-digital-services/|access-date=2022-02-15|website=IT Connection|language=en}}</ref> NCS adopted its current name on 1 November 2003.<ref name=":0" /> |
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=== NCS Communications engineering === |
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SingTel Aeradio was a communication engineering services provider in airport consultancy, facility management services, engineering and radio communications, C4ISR*, intelligent building, smart security services, transportation services, IT infrastructure system, IT Security training and certification, telecommunication and multimedia.<ref>{{cite web|title=NCS Communications Engineering|url=http://www.ncs.com.sg/about2/ncs-comm-eng|publisher=NCS|accessdate=25 November 2012|archive-url=https://web.archive.org/web/20121101120928/http://www.ncs.com.sg/about2/ncs-comm-eng|archive-date=1 November 2012|url-status=dead}}</ref> |
SingTel Aeradio was a communication engineering services provider in airport consultancy, facility management services, engineering and radio communications, C4ISR*, intelligent building, smart security services, transportation services, IT infrastructure system, IT Security training and certification, telecommunication and multimedia.<ref>{{cite web|title=NCS Communications Engineering|url=http://www.ncs.com.sg/about2/ncs-comm-eng|publisher=NCS|accessdate=25 November 2012|archive-url=https://web.archive.org/web/20121101120928/http://www.ncs.com.sg/about2/ncs-comm-eng|archive-date=1 November 2012|url-status=dead}}</ref> |
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In 2002, SingTel Aeradio merged with NCS, retaining much of its identity as NCS Communications Engineering (NCS Comms Engg).<ref>{{cite web|title=NCS Communications Engineering|url=http://www.ncs.com.sg/media-detail?page=03jan-2|publisher=NCS|accessdate=12 November 2013|archive-url=https://web.archive.org/web/20131112104129/http://www.ncs.com.sg/media-detail?page=03jan-2|archive-date=12 November 2013|url-status=dead}}</ref> |
In 2002, SingTel Aeradio merged with NCS, retaining much of its identity as NCS Communications Engineering (NCS Comms Engg).<ref>{{cite web|title=NCS Communications Engineering|url=http://www.ncs.com.sg/media-detail?page=03jan-2|publisher=NCS|accessdate=12 November 2013|archive-url=https://web.archive.org/web/20131112104129/http://www.ncs.com.sg/media-detail?page=03jan-2|archive-date=12 November 2013|url-status=dead}}</ref> |
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== Management == |
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=== Chief Executive Officer === |
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In 2005, Chong Yoke Sin became the Chief Executive Officer (CEO). She resigned in 2007 for personal reasons and Lim Eng took over as the CEO.<ref>{{Cite web|title=CEO of SingTel's unit NCS stepping down|url=https://www.asiaone.com/News/The+Business+Times/Story/A1Story20071124-38231.html|access-date=2022-02-15|website=www.asiaone.com}}</ref> |
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{| class="wikitable sortable" |
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|+style="background:#FAEB86;"|List of Chief Executive Officer |
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!No. |
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!Name |
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!Term of Office |
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|- |
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|1 |
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|Lim Eng |
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|[https://www.asiaone.com/News/The%2BBusiness%2BTimes/Story/A1Story20071124-38231.html 2007] - 2010 |
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|- |
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|2 |
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|Chia Wee Boon |
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|2010 - 2019 |
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|- |
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|3 |
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|Ng Kuo Pin |
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|2019 - Present |
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|} |
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Lim retired in 2010 and Chief Operating Officer Chia Wee Boon took over as CEO.<ref>{{Cite news|date=2010-06-16|title=Singtel's subsidiary NCS CEO to retire|language=en|work=Reuters|url=https://www.reuters.com/article/singtel-idINSGE65F0D420100616|access-date=2022-02-15}}</ref> |
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On 1 August 2019, the SingTel Group appointed Ng Kuo Pin as the new chief executive officer of NCS after the former CEO Chia Wee Boon stepped down.<ref>{{Cite web|last=hermesauto|date=28 June 2019|title=Singtel promotes Ng Kuo Pin to next CEO of unit NCS|url=https://www.straitstimes.com/business/companies-markets/singtel-promotes-ng-kuo-pin-to-next-ceo-of-unit-ncs|access-date=15 June 2020|website=The Straits Times|language=en}}</ref> |
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== Products and services == |
== Products and services == |
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The company offers several services including consultancy, development, integration, infrastructure management, and [[Business Process Outsourcing|BPO]] to customers from the public, education, financial services, insurance, healthcare, life sciences, logistics, telecommunications, utilities and transportation sectors.{{Citation needed|date=January 2008}} |
The company offers several services including consultancy, development, integration, infrastructure management, and [[Business Process Outsourcing|BPO]] to customers from the public, education, financial services, insurance, healthcare, life sciences, logistics, telecommunications, utilities and transportation sectors.{{Citation needed|date=January 2008}} |
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Revision as of 02:36, 15 February 2022
 | This article may contain excessive or inappropriate references to self-published sources. (January 2022) |
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| Company type | Subsidiary |
|---|---|
| Industry | IT, Telecomms, BPO |
| Founded | 1981 |
| Headquarters | 5 Ang Mo Kio Street 62, NCS Hub, Singapore 569141, |
Key people | Ng Kuo Pin (Chief Executive Officer) |
| Products | Systems Integration, IT Systems, Communications Engineering, Outsourcing, Robotics |
Number of employees | 9,600[1] |
| Parent | SingTel Group[2] |
| Subsidiaries |
|
| Website | https://www.ncs.co/en-sg/ |
NCS Group (also known as NCS Pte Ltd or "NCS", previously known as National Computer Systems) is a multinational information technology and communications engineering company headquartered in Singapore. Found in 1981 as an agency of the Singapore government, it was privatised in 1996 and subsequently become part of the Singtel group in 1997. NCS has over 9,600 staff located in more than 10 countries across Asia Pacific.[4]
History
NCS was founded in 1981 when the Government of Singapore embarked upon initiatives to harness information technology (IT) for both the public and private sectors.[5]
It was restructured as a commercial entity in 1996 and a year later, became a wholly owned subsidiary of SingTel Group.[6] NCS adopted its current name on 1 November 2003.[5]
SingTel Aeradio was a communication engineering services provider in airport consultancy, facility management services, engineering and radio communications, C4ISR*, intelligent building, smart security services, transportation services, IT infrastructure system, IT Security training and certification, telecommunication and multimedia.[7]
In 2002, SingTel Aeradio merged with NCS, retaining much of its identity as NCS Communications Engineering (NCS Comms Engg).[8]
Management
In 2005, Chong Yoke Sin became the Chief Executive Officer (CEO). She resigned in 2007 for personal reasons and Lim Eng took over as the CEO.[9]
Lim retired in 2010 and Chief Operating Officer Chia Wee Boon took over as CEO.[10]
On 1 August 2019, the SingTel Group appointed Ng Kuo Pin as the new chief executive officer of NCS after the former CEO Chia Wee Boon stepped down.[11]
Products and services
The company offers several services including consultancy, development, integration, infrastructure management, and BPO to customers from the public, education, financial services, insurance, healthcare, life sciences, logistics, telecommunications, utilities and transportation sectors.[citation needed]
Incidents
CHAS computer system error
On 16 February 2019, the Ministry of Health (MOH) released statement that there was an error in the computer system, managed by NCS, for the Community Health Assist Scheme (CHAS). The error miscalculated the amount of health care subsidies applicants could receive through means-testing their income information. Thus, approximately 1,300 people received lower subsidies and 6,400 people received higher subsidies.
The first discrepancy in a result of a CHAS card holder was detected on 24 September 2018 by MOH. NCS was informed immediately, which then initially attributed the issue to intermittent network connection problems. Between 9 October 2018 and 2 November 2018, another 5 more discrepancy cases were detected and thus leading into a deeper investigation. In November 2018, NCS Pte Ltd traced the cause of the discrepancies to a software version issue used on a server used by the system. The identified issue occurred during a migration of the system to another government data center in September 2018. The software version issue was resolved as a resolution to an unrelated slow performance issue on 10 October 2018. However, incorrect results that were generated between 18 September 2018 and 10 October 2018 remained.
Remedial actions were then carried out by MOH and NCS to assess impact on the affected applicants. MOH would then work with grant scheme administrators and healthcare institutions to follow up with notifications and reimbursement to the affected applicants. MOH reportedly had the intention to recover costs and expenses due to this incident from NCS as allowed in the contract between them.[12]
References
- ^ "NCS PTE. LTD". Retrieved 23 March 2021.
- ^ "NCS PTE. LTD. (198101793G) - Singapore Business Directory". SGPBusiness.com. Retrieved 30 August 2017.
- ^ https://www.ncs.com.sg/public/ncs/en/news/NCS-acquires-2359-media.html
- ^ "NCS - Make IT Happen". The Straits Times. 20 November 2012. p. C17.
- ^ a b Hanna, Nagy; Knight, Peter T. (2012). National strategies to harness information technology : seeking transformation in Singapore, Finland, the Philippines, and South Africa. New York, NY: Springer. pp. 45–46. ISBN 978-1-4614-2086-6. OCLC 769644297.
- ^ siowmeng (22 January 2021). "NCS Has Moved Out of Singtel Group Enterprise and Doubled Down on Digital Services". IT Connection. Retrieved 15 February 2022.
- ^ "NCS Communications Engineering". NCS. Archived from the original on 1 November 2012. Retrieved 25 November 2012.
- ^ "NCS Communications Engineering". NCS. Archived from the original on 12 November 2013. Retrieved 12 November 2013.
- ^ "CEO of SingTel's unit NCS stepping down". www.asiaone.com. Retrieved 15 February 2022.
- ^ "Singtel's subsidiary NCS CEO to retire". Reuters. 16 June 2010. Retrieved 15 February 2022.
- ^ hermesauto (28 June 2019). "Singtel promotes Ng Kuo Pin to next CEO of unit NCS". The Straits Times. Retrieved 15 June 2020.
- ^ hermesauto (16 February 2019). "Chas subsidies for about 7,700 people miscalculated due to IT error: MOH". The Straits Times. Retrieved 2 March 2020.