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English: A strategic approach to Consumerization starts with providing IT support to personal devices - 31% of the mobile devices connecting to the corporate network are owned by the employees in organizations that open up to consumerization: 66% are laptops, 25% smartphones and 9% are tablets. Considering that consumer smartphones and tablets are likely to run non-standard operating systems – such as Android and Apple iOS – Taking a strategic approach to consumerization starts with providing IT support to these employees for their personal devices when used for work related activities. The majority of the organizations (59%) already provide full or limited support: within the IT department, Security Teams (37%) are the most likely to provide this kind of service, Help Desk (24%) and Endpoint Management (23%) are quite common while some organizations also have dedicated Mobility Teams (14%).
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Author Cgarlati
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current00:11, 14 April 2012Thumbnail for version as of 00:11, 14 April 20121,048 × 771 (547 KB)Cgarlati
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