Money back guarantee
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A money-back guarantee, also known as a satisfaction guarantee is essentially a simple guarantee that, if a buyer is not satisfied with a product or service, a refund will be made.
False Claims 
The use of money back guarantees has grown significantly over the last few years and has become standard practice in direct marketing across all media. Very often, unreliable businesses use it as a tact to reel the customer into a false sense of safety. Many guarantees by sellers often fall outside the allowed scope of their merchant agreements with their banks. For example, Visa and MasterCard explicitly bar the seller from offering a money back guarantee past 90 days from purchase.
Issues relating to false guarantees have become so common that the FTC has specifically addressed the issue in the Code of Federal Regulations Handbook (§ 239.1).
Customer Recourse 
There are many ways a customer can take action to pressure a company to stick to its advertised guarantee. The first should always involve contacting the company by means that are recorded for maintaining a thorough record of all communications regarding the guarantee. If the company still fails to follow through with their guarantee, there are many organizations that may be contacted, including but not limited to: your state's attorney general, the seller's state attorney general, the Better Business Bureau and the FTC.
Social media can also play a huge role in keeping a company honest. Finding a company's Twitter or Facebook account and posting your experience can be an effective tool to be heard.
See also 
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