P and R measures

From Wikipedia, the free encyclopedia
  (Redirected from P and R Measures)
Jump to: navigation, search

P and R measures are the statistics used to evaluate the efficiency and effectiveness of business processes, particularly automated business processes.

The P measures are the process measures – these statistics that record the number of times things occur. Examples would include:

  • the number of times an error loop is used
  • the number of times an approval loop is used
  • the average time to complete a particular task in the process

and show how efficient the process is.

The R measures are the results measures – these statistics record the 'outcomes' of the process. Examples would include:

  • the number of occasions when the process completed correctly
  • the number of times rejections occurred
  • the number of times approval was not given

and show how effective the process is.