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SmarTone Telecommunications Holdings Limited
Mobile telecommunication
Founded 1992
Headquarters Hong Kong
Key people
Chairman: Raymond Kwok
Number of employees
1800 (June 2009)[1]
Parent Sun Hung Kai Properties
The Shop

SmarTone Telecommunications Holdings Limited (0315.HK) is a wireless communications carrier with operating subsidiaries in Hong Kong and Macau.
SmarTone provides voice, multimedia and broadband services through its territory-wide 4G and 3G HSPA+ networks. The carrier also uses a unique X-celerator engine which speeds up the Internet experience.[2]

Company overview[edit]

SmarTone Mobile Communications Limited (Chinese: 數碼通) is a mobile phone operator in Hong Kong. It provides mobile phone service on GSM-900, GSM-1800, and W-CDMA (on the 2100 MHz frequency) with the brand SmarTone. It used to have another branding EXTRA for its GSM-1800-only packages obtained by the acquisition of P Plus Communications.

The company is a wholly owned subsidiary of the listed SmarTone Telecommunications Holdings Limited SEHK0315. 53% of its stake is held by Sun Hung Kai Properties. SmarTone Mobile Communications Limited also holds 72% stake in SmarTone Macao.

SmarTone was launched by Sun Hung Kai Properties and ABC Communications in 1992, and it started operations in March 1993. The new branding SmarTone-Vodafone was officially launched in April 2005 following a partnership agreement with Vodafone in December 2004. This brand name was only used in Hong Kong. Smartone remained its original brand name in Macau.

On 19 September 2011, SmarTone Telecommunications Holdings Limited announced that it will not renew its marketing co-operation with Vodafone Group Plc., and reverted its brand to SmarTone from December 2011.[3] Vodafone then went on to form a partnership with another significantly bigger network in Hong Kong, Hutchison 3G.[4]

2015 outage[edit]

On 12 February 2015, customers in Mid Levels, Taikoo Shing, Causeway Bay, Tsim Sha Tsui, North Point and Pok Fu Lam reported an outage of service that was attributed to a server malfunction. The outage reportedly lasted for four hours. Smartone has been required to submit a report to the Office of the Communications Authority. [5]


External links[edit]