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== Further reading == |
== Further reading == |
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* (German) Klaus Lange and Frank Sippel: [https://books.google.de/books?id=sK19BwAAQBAJ&pg=PA26 ''Verwaltungsautomation und Bürgerservice: Ansätze zur Aufhebung eines Widerspruchs''], Springer, Wiesbaden 1986, ISBN 978-3-531-11850-5 {{Doi|10.1007/978-3-663-19766-9}} |
* (German) Klaus Lange and Frank Sippel: [https://books.google.de/books?id=sK19BwAAQBAJ&pg=PA26 ''Verwaltungsautomation und Bürgerservice: Ansätze zur Aufhebung eines Widerspruchs''], Springer, Wiesbaden 1986, ISBN 978-3-531-11850-5 {{Doi|10.1007/978-3-663-19766-9}} |
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* (German) Torsten Blecker: [https://books.google.de/books?id=cefSBgAAQBAJ&pg=PA285 ''Unternehmung ohne Grenzen: Konzepte, Strategien und Gestaltungsempfehlungen …''], [[Deutscher Universitäts-Verlag]] 1998, ISBN 978-3-8244-9021-9 {{Doi|10.1007/978-3-322-95311-7}} P. 272, 285 |
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== References == |
== References == |
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Revision as of 17:16, 12 April 2017
Interaction cost are work, costs, and other expenses, sometime dues to complete a task or interaction. This applies to several like:
- Economy: Interaction cost of a purchase are the handling of it and differ in costs for customer and vendor. The way of payment may differ in transaction cost and interaction cost. Reducing it for customers can be a service of the vendor.[1] Higher interaction cost might make customers decide to change the vendor.[2] Customers prefer to have choice about their interactions cost.[3] In self-checkout, work is moved to the coustomer.
- Politics: Specific interaction cost can be increased by law for political effort.[4]
- User interface: In a computer menu on graphical user interfaces, the design causes the users' interaction cost. A hamburger button increases interaction cost due it requires an additional extra interaction to access the first level of the menu and pays out by less usage of the screen by the menu.[5] Items located in a deeper level of the menu user more of the users attention.
Further reading
- (German) Klaus Lange and Frank Sippel: Verwaltungsautomation und Bürgerservice: Ansätze zur Aufhebung eines Widerspruchs, Springer, Wiesbaden 1986, ISBN 978-3-531-11850-5 doi:10.1007/978-3-663-19766-9
- (German) Torsten Blecker: Unternehmung ohne Grenzen: Konzepte, Strategien und Gestaltungsempfehlungen …, Deutscher Universitäts-Verlag 1998, ISBN 978-3-8244-9021-9 doi:10.1007/978-3-322-95311-7 P. 272, 285
References
- ^ "Gradmesser für neue Marktchancen - manager magazin". manager magazin. Retrieved 2017-04-11.
- ^ Reichwald, Ralf; Piller, Frank. Interaktive Wertschöpfung: Open Innovation, Individualisierung und neue Formen der Arbeitsteilung. 25 July 2009: Springer. p. 171. ISBN 9783834994400.
{{cite book}}: CS1 maint: location (link)Interaction cost, p. 171, at Google Books - ^ Pies, Ingo; Leschke, Martin (1997). Mancur Olsons Logik kollektiven Handelns. Mohr Siebeck. p. 44. ISBN 9783161467677.Interaction cost, p. 44, at Google Books
- ^ Peters, Hans-Rudolf (2000). Wirtschaftspolitik. Oldenbourg. p. 326. ISBN 9783486255027.Interaction cost, p. 326, at Google Books
- ^ "Interaction cost: Definition" (in German). Retrieved 2017-04-09.
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