Interactions Corporation

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Interactions Corporation
Industry Customer Care
Headquarters Franklin, Massachusetts
Area served Telecommunication, Hospitality, Finance, Insurance and Warranty, Retail, Utility, Consumer Software and Electronics, and Healthcare
Key people Michael Iacobucci (CEO)
Products Virtual Assistants
Website http://www.interactions.net

Interactions Corporation[1] is a privately held[2] technology company that builds and delivers hosted Virtual Assistant applications that enable businesses to deliver automated natural language communications for customer care.

History[edit]

Interactions Corporation was founded in 2004 and is headquartered in Boston (Franklin[3] ), Massachusetts.[4] Interactions is Venture-backed by Sigma Partners, Cross Atlantic Capital Partners, Updata Partners, and North Hill Ventures. Michael Iacobucci serves as Interactions' CEO.[5] Interactions has additional offices in Indianapolis, Indiana (Corporate/Technology Center), and Austin, Texas (Technology Center).

In 2010, Interactions received PCI DSS compliance validation.[6]

In April 2012, Interactions was named a 2012 Gartner 'Cool Vendor' in CRM Customer Service and Social.[7]

Services[edit]

Interactions' hosted customer care solutions work with and enhance existing IVR (Interactive Voice Response) platforms, speech platforms, and web applications. Operating under a SaaS business model, Interactions' service includes both an application's design and build, as well as continuous operating and tuning.[8]

Customers[edit]

Interactions' customer base includes multiple consumer-facing Fortune 500 companies, including Hyatt, Best Western,[9] and Humana,[10][11] representing the Telecommunication, Hospitality, Finance, Insurance and Warranty, Retail, Utility, Consumer Software and Electronics, and Healthcare industries.

References[edit]