Known error

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Known error is a term to refer to software bugs which have yet to be fixed but have a known root cause and either have little disruptive impact on the end user or a known work around.[1]

Tested systems are often described as "free from known error" in recognition that complex systems cannot be proven to be error free.[2]

In IT Operations known errors may be logged in a system's Known Error Database (KEDB) which is then used to prioritize changes and to develop customer support reference information where a work around exists.[3]

See also[edit]

References[edit]

  1. ^ Foundations of IT Service Management: Based on ITIL, Van Haren Publishing, 2005, p. 57, ISBN 978-90-77212-58-5 
  2. ^ Partridge, Derek (1992), Engineering artificial intelligence software, Intellect Books, p. 45, ISBN 978-1-871516-06-7 
  3. ^ Van Bon, Jan; Pieper, Mike (2008), Service Strategy Based on ITIL V3: A Management Guide, Van Haren Publishing, p. 135, ISBN 978-90-8753-124-9