LivePerson

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LivePerson, Inc.
Type Public (NASDAQLPSN) (TASELPSN)
Founded 1995
Headquarters New York City, United States
No. of locations London, Berlin, Paris, Tel Aviv, San Francisco, Atlanta, Tokyo, Melbourne, Mannheim, Amsterdam, Milan
Area served Worldwide
Key people Robert LoCascio, CEO
Industry Internet
Computer software
Products LiveEngage
LP Insights
Revenue Increase US$ 209.93 million (2014)[1]
Employees 1,058 (As of December 2014)
Subsidiaries LivePerson Ltd. (formerly HumanClick Ltd.)
Kasamba Inc.
Presto Experts
Contact At Once!, LLC
Engage Pty Ltd.
LivePerson (UK) Ltd.
LivePerson Netherlands B.V
Slogan(s) We Make Meaningful Connections
Website liveperson.com

LivePerson is a publicly held American technology company that develops products for online messaging, marketing, and analytics.

Headquartered in New York City, LivePerson is best known as the developer of LiveEngage- a messaging platform that allows companies to talk with visitors in real time on websites, mobile, and social networks.

History[edit]

LivePerson was founded in 1995 by Robert LoCascio after a disastrous customer service experience online.[2] In April 2000, the company completed an initial public offering on the NASDAQ,[3] in March 2011 its shares started trading also on the Tel Aviv Stock Exchange and are included in the TA-100 Index and the TA BlueTech-50 Index.[4]

In May 2004, LivePerson made a presentation at the "Thomas Weisel Partners Internet 2004 Conference".[5]

Since its founding, LivePerson has expanded to include offices in London, Tel Aviv, Melbourne, San Francisco, Atlanta, Mannheim, Amsterdam, Milan, Paris, Tokyo, and Berlin.

Acquisitions[edit]

Acquisition Date Company Business References
October 2000 HumanClick Real-time online customer service applications [6]
July 2006 Proficient Systems Provider of hosted proactive, revenue generating on-site chat solutions [7]
October 2007 Kasamba Inc. Online provider of chat-based experts [8]
April 2010 NuConomy Web analytics and optimization platform [9]
May 2012 Amadesa Web marketing company specializing in predictive intelligence technology [10]
June 2012 Look.io, Inc. Mobile chat provider [11]
November 2012 ENGAGE Pty Ltd. Australian provider of cloud-based customer contact solutions [12]
April 2014 NextGraph Digital engagement solutions company [13]
June 2014 Synchronite Co-browsing and video chat [14]
November 2014 Contact At Once Leading platform for C2B sales conversations [15]

Leadership team[edit]

  • Robert LoCascio, Founder and CEO
  • Daniel Murphy, CFO
  • Eran Vanounou, CTO and GM, Technology Operations - Israel
  • Monica Greenberg, SVP, Business Affairs and General Counsel
  • Dustin Dean, EVP Sales and Customer Success

Products and services[edit]

  • LiveEngage — A cloud-based method of customer messaging using Predictive Intelligent Targeting. Business can communicate with customers on web, mobile, and social.[16]
  • LP Insights — Turns customers' chat transcripts into structured and unstructured data to provide actionable insights.[17]

References[edit]

  1. ^ "SEC Filings". LivePerson. Retrieved 3 April 2015. 
  2. ^ "The establishment of our core values is one thing that we still refer back to each and every day. They are what define LivePerson.". http://www.businessinterviews.com/liveperson-rob-locascio. Business Interviews. 
  3. ^ "LivePerson returns to IPO price -- 10 years later", Marketwatch, April 7, 2010 
  4. ^ "LivePerson dual lists on Tel Aviv Stock Exchange", Reuters, Mar 13, 2011 
  5. ^ "LivePerson to Present at the Thomas Weisel Partners Internet 2004 Conference". April 30, 2004. Retrieved Jul 12, 2013. 
  6. ^ "LivePerson Acquires HumanClick, Creating a Global Market Leader in Real-Time eCRM Solutions for Small and Mid-Sized Businesses", Business Wire, October 13, 2000 
  7. ^ "LivePerson buys live chat provider Proficient Systems in all-stock deal", Internet Retailer, July 19, 2006 
  8. ^ "Kasamba to be Acquired by LivePerson", StartupIsrael.com, June 26, 2007 
  9. ^ "LivePerson To Acquire Web Analytics Startup NuConomy For $3 Million", TechCrunch, Jan 25, 2010 
  10. ^ "Web analytics marketing co Amadesa acquired by LivePerson", Globes, May 16, 2012 
  11. ^ "Mobile Chat Platform Maker Look.io Acquired by LivePerson", Pando.com, June 12, 2012 
  12. ^ "LivePerson to Acquire Australia-based Customer Contact Solutions Provider", bizjournals.com, November 6, 2012 
  13. ^ "LivePerson Adds New Team of Data Science Experts to Enhance its Leadership in Intelligent Digital Engagement". Yahoo Finance. Yahoo. Retrieved 3 April 2015. 
  14. ^ Gutbezahl, David. "LivePerson Looks to Better Engagement with Synchronite". TMCnet. TMCnet. Retrieved 3 April 2015. 
  15. ^ "LivePerson Acquires Contact At Once! For $65M". NoCamels News. NoCamels News. Retrieved 3 April 2015. 
  16. ^ "LiveEngage". Launch Point. Marketo. Retrieved 3 April 2015. 
  17. ^ "LivePerson Launches LP Insights". Destination CRM. CRM Magazine. Retrieved 3 April 2015. 

External links[edit]