All Microtel Inn & Suites hotels are new-construction, as opposed to conversions from existing hotels that were previously flagged as other brands. Microtel was the first economy hotel chain to offer free local and long distance calls and wireless high-speed Internet access as standard services. Hotels are typically two to four story buildings with interior corridors. Unique room features include a wall length mirror over the beds (as opposed to the more standard painting), wall-mounted lighting (as opposed to lamps), and a window seat that can be used as a small bed. Microtel has been ranked highest in guest satisfaction for guest service among economy hotels by JD Power and Associates for ten consecutive years as of 2011.
Some properties offer restaurants, meeting and fitness facilities, swimming pool and guest laundry. Select properties allow pets and offer print, copy and fax services.
Each hotel is independently owned and operated.
The first location opened in 1989 in suburban Rochester, NY. There are now over three hundred franchises around the world.
On July 21, 2008, Wyndham Hotel Group purchased US Franchise Systems, Inc., owner of the Microtel Inns & Suites and Hawthorn Suites brands, from Global Hyatt. US Franchise Systems had previously sold the America's Best Inn (formerly Best Inns) chain to the Country Hearth Inns chain in 2005. That holding company is now known as America's Best Franchising Inc.
As of 2012, Microtel's logo has changed to match the logo style of Wingate, and Hawthorn Suites, both owned by Wyndham Hotel Group.
- "Consumers Rank Microtel Leading Brand in Economy/Budget Segment for Unprecedented 8th Consecutive Year". Wyndham Hotel Group News Releases. Retrieved 2009-10-25.
- "Wrongful Death Lawsuit Filed in the Death of Jennifer Herring". KLFY TV 10. February 23, 2006.
- Microtel Inn Lawsuit (website at microtelinnlawsuit.com, now cybersquatted), accessed 2012-01-03