USU Software AG is an internationally active[3][4] software and IT business in the field of knowledge based Service Management. The USU Group consists of several German and foreign subsidiaries, among them USU AG. USU Software AG is listed in the Prime Segment of the Frankfurt Stock Exchange (Frankfurt, Germany) and in its German Entrepreneurial Index[5]
[edit] Company history
USU was founded in 1977 as Udo Strehl Unternehmensberatung[6] and is headquartered in Möglingen / Stuttgart, Germany. USU has been involved in IT management since 1988. Since 1995, knowledge management has been a special feature of USU’s range of services. The company, which was first listed on the stock exchange on July 4, 2000, currently has some 300 employees (Nov 2010). To expand its product portfolio, the USU took over OMEGA GmbH in 2005, LeuTek GmbH in 2006 and Aspera GmbH in 2010.[7][8] The USU Group has more than 500 customers, including Allianz, BASF, BMW Group, Deutsche Telekom, E.ON, Nokia Siemens Networks, Orange, Poste Italiane and Volkswagen.[9]
[edit] Products
Valuemation is an integrated line of products for business service management conforming to the guidelines of the IT Infrastructure Library (ITIL)[citation needed]. The USU Product Line received the International ITIL Certification from PinkVERIFY.[10] It consists of modules for IT asset and license management, IT procurement, IT budgeting and service-cost allocation, for service and change management as well as service level management. Valuemation is listed in recent studies by the American market research companies Forrester Research, Gartner Group and ECPweb.com.
USU KnowledgeCenter is a product line for the intelligent provision of information in knowledge-intensive business processes.[dubious – discuss] The USU Knowledge Center software modules USU KnowledgeMiner, USU KnowledgeBase and USU KnowledgeGuide are used as a knowledge database for call centers and service desks or as knowledge portals.[citation needed]
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