User journey

Edit links
From Wikipedia, the free encyclopedia

This is an old revision of this page, as edited by Chris the speller (talk | contribs) at 17:06, 14 January 2013 (replaced: short-hand → shorthand; delink using AWB (8853)). The present address (URL) is a permanent link to this revision, which may differ significantly from the current revision.

A user journey is, colloquially in the UK and parts of the US, the experiences a person has when utilizing/interacting with something (typically software). This idea is generally found in user experience circles around web design and how users interact with software experiences. It is often used as a shorthand for the overall user experience and set of actions that one can take in a software/virtual experience.

User Journeys describe at a high level of detail exactly what steps different users take to complete a specific task within a system, application or website. This technique shows the current (as-is) user workflow, and reveals areas of improvement for the to-be workflow.

User Journeys are focused on the User and what they see and what they click on,[1] in comparison to the related term click path which is just a plain list of the text URLs that are hit when a user follows a particular Journey.

References

  1. ^ "What is a User Journey". SciVisum Ltd. Retrieved 4 July 2012.


Stub icon

This computing article is a stub. You can help Wikipedia by expanding it.

Stub icon

This technology-related article is a stub. You can help Wikipedia by expanding it.

Retrieved from "https://en.wikipedia.org/w/index.php?title=User_journey&oldid=533055877"