Chief accessibility officer: Difference between revisions

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A Chief Accessibility Officer (CAO) is required to be intimately familiar with the company’s product or service offerings and as well as how their customers experience them. This C-Suite role is responsible for determining how to increase sales and satisfaction for the 1/5 customers who are often left out by traditional practices. The CAO is also often responsible for culture change to see that the company is more inclusive and that inclusion is part of the corporate brand. The CAO often needs to be familiar with accessibility best practices for both atoms and bits. They are a change manager and evangelist who helps departments improve their practices to be more inclusive. The role tends to benefit from someone that is straight forward, approachable for all, and most of all serving the people in the organization.

Business has been leading the adoption of the CAO role, but it is also increasingly used in government as well. The Government of Canada's new Accessible Canada Act specifically names the role of CAO. This may be the first act of legislation to specifically mention this role.

Responsibilities

A CAO's responsibilities include:

setting accessibility policy
managing legal responsibilities associated and risk mitigation
working with other departments such as human resources and procurement to be more inclusive
working with suppliers and clients to improve practices

Alternative titles

Chief Information Accessibility Officer
Global Head of Accessibility

Examples of CAO's

External links

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 A Chief Accessibility Officer (CAO) is required to be intimately familiar with the company’s product or service offerings and as well as how their customers experience them.  This [[C-Suite]] role is responsible for determining how to increase sales and satisfaction for the 1/5 customers who are often left out by traditional practices.  The CAO is also often responsible for culture change to see that the company is more inclusive and that inclusion is part of the corporate brand. The CAO often needs to be familiar with accessibility best practices for both atoms and bits. They are a change manager and evangelist who helps departments improve their practices to be more inclusive. The role tends to benefit from someone that is straight forward, approachable for all, and most of all serving the people in the organization.
+Business has been leading the adoption of the CAO role, but it is also increasingly used in government as well. The [[Government of Canada]]'s new [[Accessible Canada Act]] specifically names the role of CAO. This may be the first act of legislation to specifically mention this role.
 ==Responsibilities==
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 ==External links==
 * [https://www.thefinalball.com/arbitro.php?id=3318 What Is a Chief Accessibility Officer? by JJ Hanley]
+* [https://www.ruhglobal.com/chief-accessibility-officer-means/ What Being A Chief Accessibility Officer Means] - Ruh Global
+* [https://www.interactiveaccessibility.com/news/frances-west-announced-ibm-chief-accessibility-officer Frances West Announced as IBM Chief Accessibility Officer]
+* [https://ablersite.org/2015/01/05/beyond-alt-text-the-new-chief-accessibility-officer/ beyond alt-text: the new “chief accessibility officer”]
+* [https://www.axschat.com/jenny-lay-flurrie/ Jenny Lay-Flurrie – Chief Accessibility Officer At Microsoft] - AxsChat
+* [https://www.marketscreener.com/AT-T-14324/news/AT-T-Names-Suzanne-Montgomery-as-New-Chief-Accessibility-Officer-27521645/ AT&T : Names Suzanne Montgomery as New Chief Accessibility Officer]
+* [https://www.diversityplus.com/Articles.aspx?type=article&id=New-Role-for-the-C-Suite-Chief-Accessibility-Officer-4700 New Role for the C-Suite: Chief Accessibility Officer]
+* [https://www.eweek.com/it-management/ibm-appoints-chief-accessibility-officer IBM Appoints Chief Accessibility Officer]
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