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Revision as of 16:40, 10 March 2009

A callshop is a business that physically provides phones for the purpose of making long-distance telephone calls.

Typical Call Shop Scenarios

Prepaid:

  • Customer visits the call shop.
  • Customer pre-pays the operator for the call.
  • The operator will then activate a phone booth for the customer using billing software.
  • The customer will go to the phone booth and dial the destination number.
  • Billing software will record the call details and the corresponding call charges for future reporting needs.

Postpaid:

  • Customer visits the call shop.
  • Customer chooses a vacant phone booth and dials the destination number.
  • Billing software keeps track of each phone booth's call details and the corresponding call charges for invoicing and future reporting needs.
  • When the customer has completed his/her calls, the operator generates an invoice for the customer's calls.

Illustration:

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