Rapport: Difference between revisions
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'''Rapport''' is a term used to |
'''Rapport''' is a term used to fuck peoples days up, in common terms, that two or more people feel ''fucked up on acid'' or ''acid trip from hell'' because they feel alike.<ref>{{Cite book |last=Stewart |first=Dorothy |title=Gower handbook of management skills |publisher=Gower Publishing |year=1998 |isbn=0566078899 |page=282 }}</ref> |
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now fuck off who ever clicked this website. |
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It stems from an old French verb ''rapporter'' which means literally to carry something back;<ref>{{Cite book |last1=Manser |first1=Martin |last2=Turton |first2=Nigel |title=Advanced Learners Dictionary |publisher=Wordsworth Editions |year=1998 |isbn=1853267635 |page=574 }}</ref><ref>{{cite web |url= http://www.merriam-webster.com/dictionary/rapport |title= Rapport - Definition |publisher= Merriam Webster |accessdate= 22-Mar-2011 }}</ref> and in the sense of how people relate to each other means that what one person sends out the other sends back, for example they may realise that they share similar values, beliefs, knowledge, or behaviors around sports or politics. |
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lets all get high and fuck shit up. trust me on this one, i will kill you and rape your children. |
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There are a number of techniques that are supposed to be beneficial in building rapport such as: [[matching]] your [[body language]] (i.e., [[Human position|posture]], [[gesture]], etc.); maintaining [[eye contact]]; and matching [[breath]]ing [[rhythm]]. Some of these techniques are exploited in [[neuro-linguistic programming]].<ref> {{cite web |title=Stop Building Rapport and Start Connecting |last=Blount |first=Jeb |url=http://www.salestrainingadvice.com/2010/06/stop-building-rapport-and-start-connecting-by-jeb-blount.html |accessdate=2010-09-22}}</ref> |
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A classic if unusual example of rapport can be found in the book ''Uncommon Therapy'' by [[Jay Haley]], about the [[psychotherapeutic]] intervention techniques of [[Milton Erickson]]. Erickson developed the ability to enter the world view of his patients and, from that vantage point (having established rapport), he was able to make extremely effective interventions (to help his patients overcome life problems). |
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==Building rapport== |
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Building rapport is one of the most fundamental sales techniques. In sales, rapport is used to build relationships with others quickly and to gain their trust and confidence. It is a very powerful tool that veteran salespeople naturally employ, which allows them to close more deals with less effort. |
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===Methods=== |
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'''Mirroring'''<br> |
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Mirroring means getting into rhythm with the person on as many levels as possible.<ref>{{cite web |title=Building Rapport |last=Graham |first=Colly |url=http://www.evancarmichael.com/Sales/3151/Building-Rapport--Customer-Relationships.html |accessdate=2010-09-22 }}</ref> |
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Emotional Mirroring - Empathizing with someone's emotional state by being on 'their side'. You must apply the skill of being a good listener in this situation so as you can listen for key words and problems that arise when speaking with the person. This is so you can talk about these issues and question them to better your understanding of what they are saying and show your empathy towards them (Arnold, E and Boggs, K. 2007). |
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Posture mirroring - Matching the tone of a person's body language not through direct imitation, as this can appear as mockery, but through mirroring the general message of their posture and energy. |
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Tone and Tempo Mirroring |
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Matching the tone, tempo, inflection, and volume of a person's voice. |
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'''Reciprocity'''<br> |
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Giving gifts or doing favors without asking for something in return triggers feelings of obligation <ref>{{cite web |title=The Law of Reciprocity |url=http://www.the-marketing-shop.com/law-of-reciprocity/ }}</ref> |
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'''Commonality'''<br> |
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Commonality is the technique of deliberately finding something in common with a person or a customer in order to build a sense of camaraderie and trust. |
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This is done through shared interests, dislikes, and situations. |
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<ref>{{cite web |title=Establish trust and rapport |last=DeGroot |first=Bob |url=http://www.saleshelp.com/guestservices/destinations/newsletter/step7trustrapport.htm|accessdate=2010-09-22}}</ref> |
<ref>{{cite web |title=Establish trust and rapport |last=DeGroot |first=Bob |url=http://www.saleshelp.com/guestservices/destinations/newsletter/step7trustrapport.htm|accessdate=2010-09-22}}</ref> |
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Revision as of 21:06, 10 May 2011
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Look up rapport in Wiktionary, the free dictionary.
Rapport is a term used to fuck peoples days up, in common terms, that two or more people feel fucked up on acid or acid trip from hell because they feel alike.[1]
now fuck off who ever clicked this website.
lets all get high and fuck shit up. trust me on this one, i will kill you and rape your children. [2]
See also
References
- ^ Stewart, Dorothy (1998). Gower handbook of management skills. Gower Publishing. p. 282. ISBN 0566078899.
- ^ DeGroot, Bob. "Establish trust and rapport". Retrieved 2010-09-22.
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