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- TQM in Manufacturing and Services. Gower Publishing, Ltd. p. 6. ISBN 0-566-08374-4. "About Motorola University". Archived from the original on 2005-12-22...53 KB (6,051 words) - 04:31, 2 August 2024
- Tennant, Geoff (2001). SIX SIGMA: SPC and TQM in Manufacturing and Services. Aldershot, UK: Gower Publishing, Ltd. ISBN 0-566-08374-4. OCLC 44391556....6 KB (600 words) - 22:04, 20 March 2023
- Services - Quality Returns to America, Gower Publishing, Ltd.. p. 6. ISBN 0566083744. iSixSigma's Inaugural Hall of Fame Inductee: Bill Smith "About Motorola...6 KB (773 words) - 16:27, 9 July 2024
- Services - Quality Returns to America. Gower Publishing, Ltd. p. 6. ISBN 0566083744. William & Bridie Mitchell, parents of John F. Mitchell Frances Romero...12 KB (978 words) - 19:31, 22 June 2024