Difficult conversation

A difficult conversation refers to the dialogue addressing sensitive, controversial, or emotionally charged topics, often with the potential for conflict, discomfort, or disagreement. These types of conversations often require navigating complex social, emotional, and cognitive factors and a high level of emotional intelligence, empathy, and active listening skills in order to foster productive communication and avoid misunderstandings, escalation, or relationship damage.

Difficult conversations are characterized by the presence of competing goals, values, or interests between the parties involved, as well as the potential for triggering deep-seated emotions, beliefs, or biases. They may also require addressing power dynamics, historical context, or cultural differences in order to facilitate effective communication and avoid perpetuating harmful patterns of interaction.

These types of conversations can arise in a variety of contexts, including personal relationships, professional settings, or social interactions, and may involve topics such as finances, politics, religion, or personal values. Difficult conversations often require careful consideration, empathy, and effective communication skills in order to navigate the emotional complexity of the discussion.

Workplace

Difficult conversations may arise in the workplace.

References

• Difficult Conversations (HBR 20-Minute Manager Series). Harvard Business Review Press. 26 January 2016. ISBN 978-1-63369-079-0.
• Reynolds, Marcia (13 October 2014). The Discomfort Zone: How Leaders Turn Difficult Conversations Into Breakthroughs. Berrett-Koehler Publishers. ISBN 978-1-62656-067-3.
• Soehner, Catherine B.; Darling, Ann (11 November 2016). Effective Difficult Conversations: A Step-by-Step Guide. American Library Association. ISBN 978-0-8389-1527-1.
• Stone, Douglas; Patton, Bruce; Heen, Sheila (22 August 2023). Difficult Conversations: How to Discuss What Matters Most. Penguin. ISBN 978-0-14-313759-7.