Bounded emotionality
Bounded emotionality is a concept within communication theory that stems from emotional labor and bounded rationality. It was proposed by Dennis K. Mumby and Linda L. Putnam [1] and defines an alternative form of organizing that encourages the expression of a greater spectrum of emotions in organizational communication. Mumby and Putnam (1992) stress that bounded emotionality encourages emotions of nurturance, care, community, supportiveness, and interrelatedness fused with individual responsibility to shape organizational experiences. Emotions are encouraged to be expressed but must fall within variable boundaries, which differs from traditional and normative organizations. [2]
References
- ^ Mumby, D. & Putnam, L. (1992). "The politics of emotion: A feminist reading of bounded rationality". Academy of Management Review. 17: 465–486.
{{cite journal}}: CS1 maint: multiple names: authors list (link) - ^ Martin, J., Knopoff, K., & Beckman, C (1998). "An alternative to bureaucratic impersonality and emotional labor: Bounded emotionality at The Body Shop". Administrative Science Quarterly. 43 (2): 429–469. doi:10.2307/2393858.
{{cite journal}}: CS1 maint: multiple names: authors list (link)
- Mumby, D. & Putnam, L. (1992). "The politics of emotion: A feminist reading of bounded rationality". Academy of Management Review. 17: 465–486.
{{cite journal}}: CS1 maint: multiple names: authors list (link) - Martin, J., Knopoff, K., & Beckman, C (1998). "An alternative to bureaucratic impersonality and emotional labor: Bounded emotionality at The Body Shop". Administrative Science Quarterly. 43 (2): 429–469. doi:10.2307/2393858.
{{cite journal}}: CS1 maint: multiple names: authors list (link)