Talk:Workplace communication
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Frequency of workplace communication, formal and informal
The Informal Workplace Communication: What is it like and how might we support it? by Steve Whittaker, David Frohlich and Owen Daly-Jones presents insights on how important informal workplace communication is. It has 410 citations from a Google Scholar search.
While formal workplace communication that is done too rarely or too often is not good for an organization, frequent informal workplace communication has its benefits according to the 1994 study mentioned above.
If the principal editor agrees that the points of this study are valid, I would like to mention some of these points in the article. A free download of the work is available at the psu.edu link that appears in a Google Scholar search for "workplace communication".
Thank you.