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Screwfix

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Coordinates: 50°56′51″N 2°40′29″W / 50.94750°N 2.67472°W / 50.94750; -2.67472
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Screwfix
Company typePrivate (subsidiary of Kingfisher plc)
IndustryTrade, Maintenance & Serious DIY
FoundedYeovil — as the Woodscrew Company (1979)
HeadquartersYeovil, Somerset[1]
Key people
Andrew Livingston — CEO,

John Mewett — Marketing and Customer Strategy Director
Jan Maggs — HR Director
Graham Bell — Store Operations and Property Director
Lindsay Haselhurst — Supply Chain, Logistics and IT Operations Director
Robbie Bell — Finance Director

James Mackenzie — Commercial Director
ProductsScrews, Power Tools, Hand Tools, Fixings & Accessories, Kitchens & Bathrooms, Electrical & Lighting, Building & Joinery, Heating & Plumbing, Safety & Workwear, Security & Ironmongery, Outdoor & Gardening
Revenue£557 million (2013)
Number of employees
over 6,560 (2014)
Websitescrewfix.com

Screwfix is a UK multi-channel supplier of trade tools, accessories and hardware products.[2] Founded in 1979 the company was acquired in 1999 by the Kingfisher plc group, which also owns B&Q and is listed on the London Stock Exchange.

History

Based in Yeovil, Somerset, Screwfix started life as the Woodscrew Supply Company in 1979.[3] The company’s first mail order catalogue consisted of a single page, solely dedicated to screws and, in 1987, this was increased to a four page version offering hardware to DIY and Trade professionals in the name of Handimail. The first catalogue to be produced in the name of Screwfix Direct appeared in 1992 and, with a turnover of £4 million the company moved into larger premises at Pen Mill, Yeovil in 1994.

In 1998, turnover had increased to £28 million a year and the company moved to a purpose built site at Houndstone Business Park in Yeovil.[4] The first website was launched in 1999, just five months prior to the company being acquired by Kingfisher Plc.[3][5] Later that year, the company expanded its Houndstone site with the opening of a new, Contact Centre employing 500 people. In January 2000, Screwfix announced a turnover of £58 million and trading hours were extended to 7 days a week. The 1000th employee joined the organisation in March 2000 and a month later, next day deliveries within mainland UK were introduced.

Turnover first exceeded £100M in January 2001 and after further expansion in the Contact Centre, Screwfix announced sales of £185M in 2002. The company re-launched the website later that year, and was awarded E-tailer of the year.[6] In 2004, to continue to meet the increased demand a fully automated, 325,000 sq ft distribution centre was opened in Trentham, Stoke on Trent, fulfilling next day orders.[7] The Screwfix Community, an online forum, was also launched later that year.

In 2014 Screwfix Opened its 350th store in Brixton, and have announced that there will be several stores opened in August 2014. Screwfix now employs 6560 people throughout the head Office, Contact Centre and Trade Counters.

Stores

In 2005 the first Screwfix store opened in Yeovil, Somerset followed by further stores and a new distribution centre. In February 2012 the 200th store opened in Heathrow, 2014 saw the company move into Northern Ireland opening eight stores. There are now over 350 Screwfix Stores throughout Great Britain and Northern Ireland with three Germany Stores launching in August 2014.

Contact Centre

The Screwfix Contact centre opened in 1998, it is based in Yeovil, Somerset, there are currently just over 360 people working at the Contact centre. Every year the Contact Centre makes up roughly 30% of Screwfix’ total sales, in 2013 the centre received 1,667,689 calls.

The Screwfix Foundation

In 2013 Screwfix launched its first charity, The Screwfix Foundation, which supports charities who need help with building, fixing, maintaining or improving the charity building or facility. The Screwfix Foundation work with Macmillan and Barnardos and also donate to local charities throughout the UK (96 as of August 2014). The money is raised by Screwfix staff and at the end of the first year the charity raised over £100,000.

Awards

  • 2014 DIY Week Awards – Tool Retailer of the Year
  • 2014 South West Contact Centre Awards – Contact Centre of the Year
  • 2014 South West Contact Centre Awards – Support Person of the Year
  • 2014 Oracle Retail Week Awards - Multichannel Retailer of the Year (finalist)
  • 2014 Oracle Retail Week Awards – Speciality Retailer of the Year
  • 2014 Oracle Retail Week Awards - Store Manager of the Year (finalist)
  • 2013 Retail Week Awards – Customer Initiative of the Year
  • 2013 Retail Week Awards – Speciality Retailer of the Year
  • 2010 Top 50 Call Centre Awards (finalist)

References

  1. ^ "Ex-warehouse is new company HQ". BBC News. 7 July 2004. Retrieved 18 January 2014.
  2. ^ "Screwfix still in fix over orders". BBC News. 2 November 2004. Retrieved 18 January 2014.
  3. ^ a b Screwifx Press Centre, Screwfix Media Release Regarding Staff
  4. ^ "Screwfix Direct Limited". Companies in the UK. Retrieved 18 January 2014.
  5. ^ Cunliffe, Peter (19 October 2013). "From online to high street: How Screwfix found DIY success". Express. Retrieved 18 January 2014.
  6. ^ Cuthbertson, Christine (2012). Retail Strategy. Routledge. ISBN 9781136368462.
  7. ^ "Staff fix needed at DIY website". BBC News. 27 September 2004. Retrieved 25 January 2008.

50°56′51″N 2°40′29″W / 50.94750°N 2.67472°W / 50.94750; -2.67472

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