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Samanage

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Samanage
HeadquartersCary, NC
Key people
  • Doron Gordon
Employees43
URLwww.samanage.com
Launched2007 (2007)

Samanage is an enterprise service desk and IT asset management provider headquartered in Cary, North Carolina[1]. The company’s flagship product is Samanage, a multi-tenant, Software-as-a-Service (SaaS)[2] solution for IT and enterprise service management[3]. To date, Samanage has more than 600 customers in 51 countries.

History

Founded in 2007 by Doron Gordon[4], Samanage first delivered an IT asset management[5] solution to the market in 2010 after a three year development and testing period. This was followed by a service management[6] functionality in 2011, after development and testing over two years.

Product

The Samanage application[7] is a unified, cloud-based IT service desk and asset management platform. The asset management solution is an agent-based system that collects data from Windows, Mac, Linux, and Unix systems, and then normalizes and categorizes the data for simplified consumption. The ITIL-ready[8] service desk includes a self-service portal, service catalog, and knowledge base. The Samanage REST API[9] allows customers to integrate with hundreds of other applications. With Samanage there are no versions or releases. Samanage quickly deploys application updates that are immediately available to all customers.

References

  1. ^ "Cary, North Carolina". Wikipedia. Retrieved 28 January 2015.
  2. ^ "What is Software as a Service?". Salesforce. Retrieved 28 January 2015.
  3. ^ "Enterprise Service Management: Taking the IT out of ITSM" (PDF). NGI Library. Retrieved 28 January 2015.
  4. ^ "Samanage CEO Looks to Create Better Software Experience (Interview)". Business 2 Community. Retrieved 28 January 2015.
  5. ^ "Samanage Brings IT Asset Management Capabilities to Zendesk". Retrieved 28 January 2015.
  6. ^ "SAManage Extends On-Demand IT Management Suite With IT Service Management". PR Web. Retrieved 28 January 2015.
  7. ^ "Samanage Service Desk REview". ITSM Daily. Retrieved 28 January 2015.
  8. ^ "What is ITIL?". Axelos. Retrieved 28 January 2015.
  9. ^ "Representational State Transfer (REST)". Wikipedia. Retrieved 28 January 2015.
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