Samanage
| Headquarters | Cary, NC |
|---|---|
| Key people |
|
| Employees | 43 |
| URL | www |
| Launched | 2007 |
Samanage is an enterprise service desk and IT asset management provider headquartered in Cary, North Carolina.[1] The company’s flagship product is Samanage, a multi-tenant, Software-as-a-Service (SaaS)[2] solution for IT and enterprise service management.[3] To date, Samanage has more than 600 customers[4] in 51 countries.
History
Founded in 2007 by Doron Gordon, Samanage first delivered an IT asset management solution to the market in 2010 after a three year development and testing period. This was followed by a service desk[5] functionality in 2011, after development and testing over two years.
Product
The Samanage application is a unified, cloud-based IT service desk and asset management platform. The asset management solution is an agent-based system that collects data from Windows, Mac, Linux, and Unix systems, and then normalizes and categorizes the data for simplified consumption. The ITIL-ready service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool.[6] The Samanage REST API allows for integration[7] with hundreds of applications. Samanage quickly deploys application updates that are immediately available to all customers because there are no versions or releases of Samanage.
References
- ^ "Samanage targets expansion in Cary". The News & Observer. Retrieved 16 March 2015.
- ^ "IT Service Management Moves to the Cloud". CIO. Retrieved 16 March 2015.
- ^ "Enterprise Service Management: Taking the IT out of ITSM" (PDF). NGI Library. Retrieved 28 January 2015.
- ^ "Amherst Revamps IT Support with Cloud Service Desk". Campus Technology. Retrieved 16 March 2015.
- ^ "Samanage Service Desk Review". ITSM Daily. Retrieved 16 March 2015.
- ^ "inShare ExecTech Managing SLAs: Software tools are starting to catch on". The Business of Federal Technology. Retrieved 16 March 2015.
- ^ "OneLogin Says Integration is Key to Success for Cloud-Based SSO, Identity and Access Management". Integration Developer News. Retrieved 16 March 2015.