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Management: A Strategic Approach. Global India Publications. p. 218. ISBN 978-81-907211-2-7. Archived from the original on March 23, 2019. Retrieved May 1, 2015...197 KB (17,310 words) - 01:38, 14 May 2024- Relationship Management: A Strategic Approach. Global India Publications. ISBN 9788190721127. Retrieved 8 June 2017. "Gartner Announces Customer Relationship Management...56 KB (6,469 words) - 02:12, 9 May 2024
